Mystery Shopper – Quality Assurance

🔥 4 minutes ago

🇨🇭 Switzerland – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 15%

infoinfo

🗣️🇩🇪 German Required

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Logo of Etterli Testkaufdienst

Etterli Testkaufdienst

11 - 50 employees

🤝 B2B

📋 Compliance

🛒 Retail

B2B • Compliance • Retail

Etterli Testkaufdienst is a Swiss provider of mystery shopping and point-of-sale quality assurance services that helps retailers and brands improve in-store performance, compliance, and customer experience. The company conducts youth-protection test purchases, independent audits, and provides external field-sales support, combining digital platforms (apps and portals) with local teams to deliver real-time results and tailored solutions.

📋 Description

• Visit retail outlets and objectively assess defined quality criteria, such as cleanliness, product availability, and promotion execution. • Check visual merchandising against the clients’ internal guidelines. • Discuss the results objectively with store staff after the audit. • Provide constructive suggestions for improvement and document best practices. • Accurately record results and photos via smartphone using the digital reporting tool.

🎯 Requirements

• Keen eye for detail: identify incorrectly positioned products and missing price tags. • Ability to organize and complete regular full-day tours. • Strong communication skills and a professional manner. • Independent and efficient route planning. • Own car. • Smartphone for documentation. • Laptop for planning. • Excel proficiency. • Clean criminal record required.

🏖️ Benefits

• Valuable insights: Learn about the strategies and internal standards of well-known brands and retailers. • Maximum flexibility: Schedule your assignments (approximately 5–20% per month) independently. • Responsibility: Enjoy a varied role with a direct impact on shop quality. • Attractive terms: Fair compensation, including mileage reimbursement. • Comprehensive training before assignments begin.

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