Change & Release Coordinator

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EUROPEAN DYNAMICS

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1998

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

EUROPEAN DYNAMICS is an international company providing innovative e-government products and IT services to institutions, organizations, and large accounts around the world. They offer a wide range of software solutions such as electronic civil & business registry platforms, electronic financial data management systems, electronic public procurement systems, and more. Their services include consulting, bespoke development, outsourcing, and cloud solutions. EUROPEAN DYNAMICS is also engaged in extensive research and development, focusing on future ICT technologies, and participates in numerous international projects. Their focus on quality and security is evident in their offerings and operations across more than 47 countries.

📋 Description

• Coordinate operational changes and releases of all live service elements, focusing on planning, resource and activity coordination, version control, quality, and risk minimisation • Report Release and Change Management KPIs and ensure targets are met • Coordinate with DevSecOps Engineers and technical teams on deployments, automation improvements, and release optimisation • Collaborate with project and operational teams to implement system changes and releases effectively • Assist with support model setup and transition of projects and new services into business-as-usual operations • Coordinate with suppliers, contractors, and third parties to ensure timely change and release implementation

🎯 Requirements

• University degree in IT or a relevant discipline • Minimum 5 years of experience in IT operations and/or IT service management and delivery • Experience working within ITIL-aligned frameworks and structured change and release-management processes • Excellent understanding and practical knowledge of ITIL service management processes, including Incident, Problem, Change, Release, Event, and Knowledge Management • Proficiency with IT service management tools such as ServiceNow • Understanding of CI/CD pipelines and configuration-management tools • Ability to manage multiple high-priority or competing efforts and adjust to changing requirements, schedules, and priorities • ITIL Foundation or higher certification (or equivalent) is mandatory • Excellent command of English • Agile or DevOps certification and/or project management certification is an asset

🏖️ Benefits

• Competitive remuneration • Option of contract basis or remuneration with full benefits package • Opportunity to work as part of a team serving a major European Institution • International, multilingual and multicultural working environment • Equal Employment Opportunity