PSS Manager

🔥 1 hour ago

🌐 Slovenia, Spain – Remote

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⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 11%

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Logo of Eurofins

Eurofins

10,000+ employees

Founded 1987

🍽️ Food & Beverage

🏥 Healthcare

📦 Logistics

💰 $30M Grant on 2021-10

Food & Beverage • Healthcare • Logistics

Eurofins is a global leader in testing and laboratory services. With approximately 62,000 employees and over 900 laboratories across 62 countries, the company provides a wide range of testing services across various industries. Eurofins offers services such as food and feed testing, consumer product testing, genomic services, clinical diagnostics, forensic services, environment testing, and pharmaceutical testing. The company is committed to scientific innovation and sustainability, and it plays a critical role in testing for health, safety, and environmental impacts worldwide.

📋 Description

• Manage, lead, and coordinate Eurofins Professional Scientific Services teams and on-site leaders • Implement new scientific services scopes of work with clients • Project-manage implementation through steady state and monitor ongoing service excellence • Organise and manage teams to maximise productivity, quality, documentation, scheduling, safety, and housekeeping • Ensure compliance with ethical and quality standards • Establish and communicate client turnaround times and ensure they are consistently met • Build and manage client relationships • Establish communication channels and engagement rules between clients and team members • Collaborate with Business Development and Key Account Managers to identify and pursue opportunities • Develop, coach, motivate, and retain team members • Develop and mentor on-site leadership • Track staff morale, development, stability, and attrition • Communicate regularly with clients and Eurofins colleagues • Ensure effective production and review of operational documentation • Review and improve commercial work practices and operational efficiencies • Plan activities and optimise internal and client resources during training periods • Schedule work and communicate schedules to relevant personnel • Drive and manage recruitment for new team members • Facilitate cross-training • Ensure the PSS entity meets budgetary financial goals • Generate monthly invoice details for Finance • Ensure team training and completion of training records • Ensure performance appraisals are completed • Provide continuous feedback on client and organisational requirements or changes • Handle and resolve client-related queries • Oversee cleanliness, tidiness, and team safety at the client site • Identify and implement continuous quality and service improvements

🎯 Requirements

• At least 7 to 10 years’ relevant technical experience • At least 5 years at a senior level of leadership within the pharmaceutical industry • At least 3 years of previous management experience • Sound, fundamental knowledge of processes within pharmaceutical and medical device industries • Thorough understanding of requirements for working in a regulated environment • Ability to quickly learn new processes • Ability to communicate clearly and form strong working relationships with colleagues and clients • Ability to work on own initiative and develop solutions to problems as part of a team • Willingness to work flexibly and switch priorities at short notice • Organised, accurate, and strong documentation skills • Passion for quality and client service • Good internal and external communication skills • Fluency in both English and Slovenian, spoken and written

🏖️ Benefits

• Fixed term contract • Flexible working hours • A dynamic team with flat hierarchies and opportunities for active participation • Personal and professional development opportunities • Exclusive benefits for Eurofins employees • Equal Opportunity Employer • Support for career development • Diversity and non-discrimination commitment • Sustainability initiatives

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