Project Manager – Public Warning

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Everbridge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

Everbridge is a company specializing in critical event management solutions designed to enable organizations to plan, anticipate, mitigate, respond to, and recover from unexpected events. With a broad suite of products including risk intelligence, mass notification, crisis management, and public warning systems, Everbridge is committed to maximizing organizational resilience through their integrated Everbridge 360™ platform. Serving industries such as financial services, healthcare, technology, telecommunications, energy, and government sectors, Everbridge helps over 6,500 global customers manage critical events more effectively. Their solutions ensure workforce safety, protect assets, and maintain business continuity during disruptions, ensuring swift communication and effective management of crises.

📋 Description

• Plan, organize and manage all phases of project life cycles, including governance plans, schedules, goals, milestones, success criteria, and budgets • Own project budgets, timelines, issues, risks, decisions, and overall project success • Lead requirements gathering and obtain sign-off on deliverables, design documentation, and user test plans • Support customer governance models and adapt to cultural and environmental nuances • Track project performance and analyze short- and long-term goals • Manage client and stakeholder relationships • Perform risk management and maintain third-party/vendor relationships • Create and maintain comprehensive project documentation • Meet with clients to gather ordering briefs and clarify project requirements • Collaborate with delivery teams across Europe, Asia, and the US and occasionally travel there for training • Track customer satisfaction KPIs and manage improvement action plans • Troubleshoot customer concerns, document and escalate critical issues • Advocate for customers internally and report feedback to Account Management, Product Management, and Engineering • Prepare and deliver status updates and reports to senior leadership

🎯 Requirements

• Extensive experience in a customer-facing role is required • Experience deploying systems in an international telecommunications or government domain • Significant experience managing large, technical projects • Proven experience working in a matrix environment and managing multiple stakeholders • Strong project management skills; PMP certification or at minimum CAPM • Ability to handle and support conflicting priorities • Working knowledge of highly available architectures, computer security, telephony, and networking • Proven track record coordinating internal departments and resources to solve complex customer support or implementation problems • Excellent verbal, written, and interpersonal communication skills • Strong critical-thinking, analytical, and problem-solving abilities • Ability to facilitate and lead cross-functional teams • High energy level and a can-do attitude • Strong time-management skills • Proficiency with Microsoft Office Suite, Salesforce.com, and web-based applications • Understanding of business continuity or emergency-management practices • Bachelor’s degree in business, computer science, or a related field is a plus (optional)