L1 IT Customer Support, French – English

🕒 January 13

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Everience Romania

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏢 Enterprise

⚡ Productivity

☁️ SaaS

Enterprise • Productivity • SaaS

Everience Romania is a business facilitation provider focused on enhancing digital use within organizations to boost efficiency. The company offers solutions to modernize support functions, improve user satisfaction, and leverage innovations for a better digital employee experience. Everience aims to optimize IT costs, enhance productivity, and manage IT assets effectively while providing seamless cross-channel experiences. Their services include consulting, user experience enhancement, and IT asset management, all designed to create an agile, personalized, and secure work environment.

📋 Description

• Provide accurate and optimal IT solutions via telephone, e-mails or chat • After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware) • Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction • Follow-up the existing back-log • Comply with project’s performance indicators • Communicate with other designated teams and escalate complex issues

🎯 Requirements

• Spoken languages: fluent French and English (B2/C1) • Technical college or university is not mandatory as necessary training will be ensured • Previous customer support experience is an advantage • Excellent customer service abilities: client orientation, active listening and interpersonal skills • Ability to work in a dynamic environment and to multitask • Availability to work in shifts

🏖️ Benefits

• Permanent contract • Central building offices with an excellent view of the city, top facilities and equipment • Competitive salary • Performance bonus • Expense account for holidays • Meal tickets and gift vouchers • Training opportunities • Regina Maria medical package • Extra vacation days • Fruits on the house