Senior Salesforce Service Cloud Engineer

🔥 0 minutes ago

🌐 Portugal, Spain – Remote

🇵🇹 Portugal – Remote 🇪🇸 Spain – Remote

⏰ Full Time

🟠 Senior

☁️ Cloud Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Evotix

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1996

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $9M Series B on 2020-03

Healthcare • Consulting • Logistics

Evotix is a SaaS company offering an AI-enabled Environment, Health & Safety (EHS) and ESG platform that helps organizations manage safety, compliance, risk, occupational health, and sustainability. The platform includes configurable workflows, a mobile app, reporting and intelligence (EvoAI), and modules for incident management, audits & inspections, risk assessments, emissions and permit management, enabling enterprises to centralize EHS operations, reduce incidents, and demonstrate regulatory and ESG compliance.

📋 Description

• Own Salesforce Service Cloud structure, governance, and long-term roadmap • Design and implement scalable case management processes, including routing, queues, SLAs, and escalations • Establish and manage SLA frameworks, entitlements, and support performance tracking • Identify gaps, inefficiencies, and improvement opportunities • Troubleshoot issues, perform root cause analysis, and own problems through resolution • Test changes in sandbox environments and deploy them to production • Define and execute a roadmap for embedding AI capabilities into Service Cloud • Implement AI-assisted case classification, routing, and prioritisation • Develop agent-assist tools such as suggested responses and knowledge recommendations • Automate repetitive support interactions through chatbots or self-service • Develop predictive insights for case volume, SLA risk, and escalation likelihood • Partner with Service and Product teams to establish data foundations for AI-driven workflows • Evaluate and implement Salesforce Einstein or other AI-powered tooling • Drive adoption of AI features to improve efficiency, response quality, and customer experience • Manage stakeholders across business and technical teams • Present an assessment task to an interview panel

🎯 Requirements

• Extensive technical and project management experience with Salesforce Service Cloud • Experience building or significantly restructuring Service Cloud setups (0→1 or transformation) • Must be a Salesforce Certified Platform Administrator; certificate must be attached or the application will not be considered • Must be able to confidently communicate in English using technical terminology • Proven experience as a primary Service Cloud owner or lead • Strong expertise in case management design, automation (Flows), routing logic, and SLA frameworks • Experience integrating and managing system connections, such as Tableau and Netsuite • Deep understanding of customer support operations and ticket lifecycle management • Strong understanding of data structure, governance, and process standardisation • Ability to operate independently and drive initiatives end-to-end • Strong stakeholder management and communication skills across business and technical teams • Experience or strong interest in AI-driven support solutions and automation • Salesforce Certified Agentforce Service Consultant is desirable • Experience in a scaling or high-growth environment is desirable • Must have the legal right to work in the country where the role is based • Evotix is unable to offer visa sponsorship

🏖️ Benefits

• Competitive base salary • Company-based performance bonus • Unlimited Annual Leave • Employee Assistance Program, including mental health, legal, and financial guidance • Educational benefits • Regular team events • Inclusive environment • Reasonable adjustments at any stage of the interview process