Client Services Manager

🔥 9 minutes ago

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EXANTE

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

💳 Fintech

💸 Finance

🤝 B2B

Fintech • Finance • B2B

EXANTE is a global prime broker and fintech firm founded in 2011 that provides direct access to over 2 million financial instruments across 50+ markets through a proprietary, customizable trading platform (desktop, web, mobile) with API and white-label options. It serves institutional and professional clients — banks, brokerages, asset managers, family offices, and professional traders — offering trade execution, custody arrangements, regulatory coverage, and dedicated relationship and post-trade support.

📋 Description

• Lead, mentor and develop a team of client service associates, setting clear performance expectations and conducting regular reviews. • Manage team workload, coverage and cross-functional collaboration to ensure responsive, consistent service across all clients and time zones. • Foster a culture of accountability, continuous improvement and client-first thinking. • Define & refine service standards, processes, and playbooks, ensuring team adherence. • Oversee daily operations, ensuring cases are being correctly handled and SLAs are met.

🎯 Requirements

• 3+ years of experience in prime brokerage or similar capital markets exposure. • Demonstrated ability to lead, coach & develop people, manage performance, and run a service team day to day. • Excellent communication and relationship management skills. • Strong problem-solving skills & ability to coordinate multiple stakeholders towards a fast resolution. • High attention to detail and a strong control & risk mindset.

🏖️ Benefits

• A competitive salary that reflects what you bring • Fully remote - enjoy the freedom to work from anywhere • Corporate Macbook • Top-tier tech stack: Claude Code, in-house app building platform, Gemini Enterprise • Innovative & inspiring culture, autonomous and informal work environment • Extended benefits: choose from: Health insurance/extra annual leave/wellbeing program • Ongoing education & training programs • Opportunity to network and connect at Corporate Events • Team off-sites and paid business trips when needed • Global career opportunities