Senior ServiceNow ITSM Consultant

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🕒 March 28

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exccon AG

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏢 Enterprise

☁️ SaaS

Enterprise • Consulting • SaaS

exccon AG is a ServiceNow Premier Partner that helps clients optimize their business processes. Founded in 2009 and based in Germany, as one of the first ServiceNow partners in the German-speaking region, exccon AG offers a comprehensive range of services from design, implementation, training, to operations across all project phases. They have expertise in developing custom applications, digital transformation, change management, and training services. exccon AG supports its customers with experienced ServiceNow experts and a combination of technological and process-oriented consulting. Known for high customer satisfaction and strong industry knowledge, exccon AG operates internationally, making the most of the ServiceNow platform for its customers.

📋 Description

• Analyze and evaluate client requirements related to IT infrastructure and IT services • Design optimized ITSM processes based on ServiceNow and ITIL • Conduct training sessions and workshops • Oversee the technical implementation of requirements • Coordinate subprojects with respect to quality and effort • Prepare and present project results to clients • Support sales with proposals and presales activities

🎯 Requirements

• Deep knowledge of ITIL and ITSM processes • Many years of experience as a consultant in large projects • Experience in the financial services sector, insurance, or public authorities • Experience with ServiceNow projects • Experience with large data centers and complex infrastructures • Knowledge of ITIL methodologies (ideally certified) • Experience customizing enterprise IT software (preferably ServiceNow) and Microsoft Office products • Very good German and English language skills

🏖️ Benefits

• Healthcare benefits • Company pension scheme • Flexible working hours and locations (including home office) • Team events