ServiceNow Architect

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🕒 March 28

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exccon AG

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏢 Enterprise

☁️ SaaS

Enterprise • Consulting • SaaS

exccon AG is a ServiceNow Premier Partner that helps clients optimize their business processes. Founded in 2009 and based in Germany, as one of the first ServiceNow partners in the German-speaking region, exccon AG offers a comprehensive range of services from design, implementation, training, to operations across all project phases. They have expertise in developing custom applications, digital transformation, change management, and training services. exccon AG supports its customers with experienced ServiceNow experts and a combination of technological and process-oriented consulting. Known for high customer satisfaction and strong industry knowledge, exccon AG operates internationally, making the most of the ServiceNow platform for its customers.

📋 Description

• Independent responsibility for designing and developing ServiceNow solutions • Advising and supporting our clients in the deployment and use of ServiceNow • Consulting clients on software architecture and current development trends • Designing and building innovative solutions for digital transformation and automation • Continuously monitoring and evaluating technological developments, especially in the areas of enterprise architecture and enterprise workflows • Providing technical support during project acquisition and in expanding customer relationships • Carrying out implementations and delivering proposed solutions in the client environment • Independently organizing, executing and tracking the projects you take on or are responsible for • Developing and delivering technical standard and proposal presentations for specific target groups • Owning topics and further developing our ServiceNow-related portfolio • Building and growing a team of up to 10 employees and managing nearshore and offshore delivery units • Providing technical leadership and coaching to project teams (internal and external at client sites) • Playing a key role in implementation projects and in proposal preparation. Responsible for pre-sales activities • Acting as an experience and knowledge bearer for our employees and clients as a 'Trusted Advisor' • Delivering training offerings with advanced technical, professional and personal-development content for our internal staff

🎯 Requirements

• Degree in Computer Science / Business Informatics, a completed apprenticeship as an IT specialist, or an equivalent qualification • Excellent German and English skills (C1 or higher), both written and spoken • At least 5 years of full-time professional experience, ideally with several years in technical leadership roles • Experience preparing cost estimates and handling customer proposals • Several years of software development experience • Experience as a project manager with multidisciplinary Scrum or DevOps teams • Extensive experience in IT service management and project management • Solid knowledge of current architecture trends and common development processes • Preferably experience in one of the following industries: automotive, insurance, or banking • At least 5 years of customer-facing experience and in planning and implementing enterprise architecture, preferably with ServiceNow • Ideally certified as an ITIL® Expert, Prince2® Practitioner, and holding at least 3 ServiceNow certifications (e.g., CSA, CIS-ITSM (Professional), CIS-RC, CIS-PPM, CIS-APM, or CAD)

🏖️ Benefits

• Hands-on, personalized training on the market-leading PaaS ServiceNow across ITSM, PPM, ITOM and App Engine • Work with one of our experienced expert teams in an agile environment • We promote your skills — in our in-house seminar program you can develop within internationally recognized ITSM and project management frameworks • We value team spirit and personal responsibility and actively encourage both • Your well-being matters to us — during onboarding we offer a mentoring program to support your first steps at the company • Company pension plan • Flexible trust-based working hours • An open and relaxed working atmosphere — flat hierarchy with the executive board and colleagues — and fun through various company events