Air Import Specialist

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🕒 June 25

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Expedock

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

🤖 Artificial Intelligence

🚗 Transport

Logistics • Artificial Intelligence • Transport

Expedock is the AI-powered automation service behind some of the leading players in the 7 trillion USD global supply chain. The company is on a mission to build a powerful data infrastructure that drives unprecedented efficiency and profitability across the industry. Expedock focuses on automating the manual processing and inputting of data for freight forwarding and logistics, achieving 99. 99% accuracy. With a team of experts in artificial intelligence and logistics, Expedock aims to transform the future of supply chain and logistics.

📋 Description

• Own end-to-end air import shipments, from pre-alert to final delivery and billing closure • Proactively identify and resolve shipment exceptions, including: Flight delays, rollovers, or offloads, Missing or incorrect documentation, Customs clearance issues or holds, Cargo availability and handling delays • Take decisive action to recover shipments at risk, coordinating with airlines, agents, brokers, and trucking providers • Ensure compliance with U.S. import requirements, including coordination of AMS (Air AMS / ACAS) filings • Validate shipment documents (MAWB/HAWB, invoice, packing list) and correct discrepancies before they impact clearance or delivery • Monitor cargo arrival, free time, and warehouse status to prevent storage charges—act before issues escalate • Communicate clearly with clients, not just updates but solutions and next steps when issues arise • Escalate when needed—but only after exploring and driving possible resolutions • Validate costs, flag discrepancies, and ensure accurate and timely billing • Maintain accurate shipment records and milestone updates in TMS

🎯 Requirements

• 2–5 years of hands-on air import operations experience in a freight forwarding environment • Proven ability to handle shipment exceptions independently (not just escalate or wait for instructions) • Strong working knowledge of air freight processes and documentation (MAWB/HAWB, arrival notices, PODs) • Experience managing U.S.-bound shipments, including AMS / ACAS requirements • Familiarity with customs clearance processes and resolving clearance-related issues • Experience coordinating across airlines, co-loaders, brokers, and overseas agents • Ability to manage multiple high-priority shipments simultaneously without losing attention to detail • Strong judgment and problem-solving skills under time pressure • Clear and proactive communication style—especially during disruptions • Experience using TMS • Amenable to working the night shift (US - EST time zone)

🏖️ Benefits

• HMO & Leave Credits: Stay protected with healthcare benefits and use accrued leaves by your third month • Supportive Remote Environment: Work from home alongside a collaborative team that values growth and mutual success. • Seamless Onboarding & Training: Get up to speed quickly with a structured program and client specific training designed to make you a subject matter expert in your assigned workflows.