Air Import Specialist

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Expedock

WebsiteLinkedInAll Job Openings

51 - 200 employees

Expedock is the AI-powered automation service behind some of the leading players in the 7 trillion USD global supply chain. We are on a mission to build the powerful data infrastructure that will drive unprecedented efficiency and profitability to all players in the industry.

📋 Description

• Own end-to-end air import shipments, from pre-alert to final delivery and billing closure • Proactively identify and resolve shipment exceptions, including: Flight delays, rollovers, or offloads, Missing or incorrect documentation, Customs clearance issues or holds, Cargo availability and handling delays • Take decisive action to recover shipments at risk, coordinating with airlines, agents, brokers, and trucking providers • Ensure compliance with U.S. import requirements, including coordination of AMS (Air AMS / ACAS) filings • Validate shipment documents (MAWB/HAWB, invoice, packing list) and correct discrepancies before they impact clearance or delivery • Monitor cargo arrival, free time, and warehouse status to prevent storage charges—act before issues escalate • Communicate clearly with clients, not just updates but solutions and next steps when issues arise • Escalate when needed—but only after exploring and driving possible resolutions • Validate costs, flag discrepancies, and ensure accurate and timely billing • Maintain accurate shipment records and milestone updates in TMS

🎯 Requirements

• 2–5 years of hands-on air import operations experience in a freight forwarding environment • Proven ability to handle shipment exceptions independently (not just escalate or wait for instructions) • Strong working knowledge of air freight processes and documentation (MAWB/HAWB, arrival notices, PODs) • Experience managing U.S.-bound shipments, including AMS / ACAS requirements • Familiarity with customs clearance processes and resolving clearance-related issues • Experience coordinating across airlines, co-loaders, brokers, and overseas agents • Ability to manage multiple high-priority shipments simultaneously without losing attention to detail • Strong judgment and problem-solving skills under time pressure • Clear and proactive communication style—especially during disruptions • Experience using TMS • Amenable to working the night shift (US - EST time zone)

🏖️ Benefits

• HMO & Leave Credits: Stay protected with healthcare benefits and use accrued leaves by your third month • Supportive Remote Environment: Work from home alongside a collaborative team that values growth and mutual success. • Seamless Onboarding & Training: Get up to speed quickly with a structured program and client specific training designed to make you a subject matter expert in your assigned workflows.