Social Media, Reputation Specialist

Job not on LinkedIn

🔥 1 hour ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💕 Social Media Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Express Chipping

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏗️ Construction

🤝 B2B

🚗 Transport

Construction • B2B • Transport

Express Chipping is a national full-service ready-mix concrete chipping and plant cleaning company that provides on-site chipping, silo and plant equipment cleaning, and fleet maintenance services for ready-mix concrete trucks. Founded in 1997, it deploys crews across the United States to improve fleet uptime, safety, and plant efficiency, and also offers a proprietary product (LoadKill) for load-loss recovery. The company primarily serves ready-mix producers and other construction-related businesses.

📋 Description

• Own TurFresh’s reviews and online reputation across Google Business Profile, Yelp and Birdseye • Respond to reviews within 48 hours and handle negative reviews and public complaints • Maintain review response guidelines and collaborate with Customer Service on review generation • Track ratings, review volume, response rate and recurring themes by location • Build and manage the community by answering comments, DMs and mentions • Monitor conversations about TurFresh, competitors and turf care across local groups, Reddit and review sites • Route sales and service inquiries to Customer Service in GoHighLevel • Send weekly listening digests covering questions, objections, complaints, competitor activity and content ideas • Turn content pillars into weekly channel calendars and write channel-specific posts, captions, story text and calls to action • Brief creative resources, make basic edits and coordinate field content capture with technicians • Schedule and publish content through GoHighLevel Social Planner across Instagram, Facebook, TikTok and YouTube • Review and approve AI-generated calendars, captions, replies and reports; improve prompts and brand voice rules • Report weekly performance, separate organic and paid results, track clicks and inquiries, and run copy and format tests • Meet first-90-day objectives including establishing baselines, maintaining zero review backlog, launching guidelines, publishing weekly cadence, delivering reputation reports and implementing AI drafting workflows

🎯 Requirements

• 3+ years managing social media and online communities for a brand or agency • Excellent written English with clear, warm, persuasive copy for U.S. homeowners • Proven community management experience, including managing comments and direct messages • Reputation management experience on Google Business Profile, Yelp or Birdseye • Social listening experience using native tools or platforms such as Sprout Social or Brand24 • Demonstrable results with numerical performance metrics • Basic visual editing skills using Canva, CapCut or similar • Comfort using AI as a drafting partner while retaining quality, accuracy and brand judgment • Organized and self-directed working style • Experience with GoHighLevel, Birdseye/review management platforms, Meta ad copy, UGC/creator-style content and pet-owner audiences are nice to have

🏖️ Benefits

• Full-time employment • Remote work arrangement • Working overlap with U.S. Pacific Time business hours