Customer Support Specialist – Originations Backend L1

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🕒 March 2

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Extend Your Team

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Extend Your Team is a staffing and managed-services firm that builds experienced virtual assistant and remote operations teams for high-growth companies. They use a proprietary vetting system to place full-time, autonomous professionals (executive assistants, customer support reps, bookkeepers, accountants) who integrate with client workflows to drive execution, reduce overhead, and scale operations quickly. Extend Your Team serves VC-backed startups, mid-market firms and enterprises across industries such as fintech, insurance, mortgage, and financial services, emphasizing measurable ROI and rapid, strategic hiring.

📋 Description

• Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools • Documenting & logging issues (as well as customer compliments & complaints) • Working with customers to help them go through our application flow when required • Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems

🎯 Requirements

• At least 2 years (and above) of experience under a US Loan or Mortgage account handling various document review and verification tasks • Experienced in customer-facing roles in a loan or mortgage account • Superb communication, collaboration, and problem-solving skills. • Proficiency, speed, and accuracy in written communication. • Fluency, clarity, and good diction in English • Great organizational skills & time management abilities • Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email. • Detail-Oriented - we’re a financial services company so being correct about the details matter

🏖️ Benefits

• Remote work • Work with intelligent, motivated, intense, and interesting people