Customer Success Manager I

🔥 49 minutes ago

🇪🇸 Spain – Remote

💵 €40k - €50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

ExtraHop

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

🔐 Security

🏢 Enterprise

💰 $41M Series C on 2014-05

Cybersecurity • Security • Enterprise

ExtraHop is a company that specializes in providing security and network management solutions, leveraging real-time analytics to help organizations detect and respond to cyber threats. By utilizing machine learning and other advanced technologies, ExtraHop offers deep visibility into IT infrastructure, ensuring optimal performance and robust security. Their platform aids enterprises in monitoring traffic patterns and identifying unusual activities to protect against data breaches and other cyber risks.

📋 Description

• Analyze customer requirements and promote the highest-value application of ExtraHop in customers' business environments • Help secure contract renewals and identify growth opportunities by assisting customers in achieving successful outcomes with ExtraHop products and services • Engage ExtraHop end-users to provide targeted assistance and enablement • Assess customer needs and coordinate high-value services such as ExtraHop Professional Services and advanced training • Lead and facilitate new-customer initial onboarding and introduction to ExtraHop • Assess and document customer health and maturity levels to improve engagement strategy • Execute direct customer-engagement workflows and automated processes • Contribute to Voice of Customer activities and provide input on product and service roadmap priorities • Represent customer needs and expectations across ExtraHop business units • Champion customer needs and product-enhancement opportunities with development teams • Develop and maintain Customer Success Plans documenting desired outcomes and value expectations • Promote customers' use of the community platform and self-service capabilities • Develop deep relationships with key customer stakeholders and technology leaders • Recognize organic expansion opportunities and engage Sales to pursue them • Host recurring customer meetings, working sessions, and Business Reviews • Coordinate customer engagement and strategy with Sales, Marketing, Product, and Support

🎯 Requirements

• Essential Language skills: Spanish & English • Other languages; Arabic, French, German or Portuguese would be highly desirable • Any formal qualifications or training attended in Cyber Security or Networking a Plus • Exceptional verbal and written communication skills • Ability to present to a variety of audiences • Track record of building and managing relationships, both Internally and with Customers • Documenting Notes, Actions and Next steps to a high standard with strong follow up discipline • Ability to work Flexible hours to support International Customers • Growth mindset: Desire and passion to build and growth technical skills and knowledge in Cyber and Networking • First class attention to detail • Takes ownership of all tasks, working flexibly with independent initiative and direction from Customer Success Management • Any experience with project management, customer success or customer relationship management is a plus • Intermediate-level skills with general corporate applications such as Email, Spreadsheets and Presentations

🏖️ Benefits

• Sales commissions eligibility • Stock option grants • Health, Dental, and Vision Benefits • Flexible PTO • Sick Time Prorated Based on Date of Hire • All Federal Holidays (US Only) • 3 Days of Paid Volunteer Time • Annual Discretionary Bonus Plan eligibility for non-commissioned positions • FSA and Dependent Care Accounts + EAP, where applicable • Educational Reimbursement • 401k with Employer Match or Pension where applicable • Pet Insurance (US Only) • Parental Leave (US Only) • Hybrid and Remote Work Model

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume