Customer Success Manager

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🔥 0 minutes ago

🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GroWrk

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

💼 Consulting

☁️ SaaS

💰 Seed on 2022-02

Logistics • Consulting • SaaS

GroWrk is a global IT device lifecycle management platform that automates procurement, configuration, deployment, retrieval, storage, reuse, and recycling of hardware for remote and distributed workforces. The company offers a unified SaaS platform with API and 40+ integrations, pay-as-you-go services, SOC 2 Type 2 security, and global logistics covering 150+ countries to help companies scale hardware operations and ensure compliance. GroWrk targets startups through enterprise customers with features like zero-touch deployment, AI help desk, ROI tools, and consolidated inventory and compliance reporting.

📋 Description

• Own and grow relationships with approximately 35 EMEA accounts • Act as the primary post-sale point of contact • Build long-term relationships with key stakeholders and decision-makers • Understand customer business goals and align them with product value • Lead and coordinate complex onboarding activities • Drive platform and service adoption • Define success milestones and track progress • Coordinate onboarding with Operations, Product, and other internal teams • Own Enterprise customer renewals using a 90/60/30-day cadence • Identify and mitigate churn risks • Partner with Sales, Legal, and Finance on renewals and contracts • Identify expansion opportunities and support upsell and cross-sell initiatives • Lead high-priority escalations and critical customer issues • Advocate for customers internally and coordinate task forces • Monitor customer health metrics and usage • Maintain accurate account data in CRM and internal tools • Report on risks, opportunities, and account status • Participate in QBRs, Success Reviews, and executive-level meetings • Collaborate cross-functionally with Sales, Product, Operations/Logistics, and Finance

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, or similar roles • Proven experience managing Enterprise, Upper Mid Market, or Large accounts • Experience working with customers in the EMEA region • Strong understanding of renewals, retention, and expansion strategies • Excellent written and verbal communication skills • Comfortable handling escalations and difficult conversations • Strong organizational and prioritization skills • Fluent in English; additional European languages are a plus • Nice to have: experience in SaaS, logistics, supply chain, or B2B platforms • Nice to have: experience with complex contracts and multi-stakeholder accounts • Nice to have: experience running QBRs and executive-level presentations • Nice to have: familiarity with CRM tools such as HubSpot or Salesforce • Spain-based candidate required • Availability to work Spain timezone hours and cover the EMEA region, with flexibility to cover other regions based on operational needs

🏖️ Benefits

• 100% work-from-home position • Monthly payment in USD • PTO days and local national holidays • Company equipment • Fixed budget for expenses (healthcare, personal care or learning) • Personal and professional growth opportunities

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