Customer Success Manager

Job not on LinkedIn

🔥 1 hour ago

🇱🇧 Lebanon – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EXUS

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1989

🏦 Banking

💳 Fintech

☁️ SaaS

💰 $1.1G Private Equity Round - EXUS on 2023-10

Banking • Fintech • SaaS

EXUS is a provider of enterprise debt collections and recovery software. Its EXUS Financial Suite (EFS) combines AI-powered decision intelligence, governed automation, and configurable collection strategies to optimise collections across the account lifecycle—from disbursement through legal recoveries or write-off. The platform supports self-service and field collections, predictive analytics for early-warning and credit-risk management, and centralised reporting and compliance features. EXUS targets banks, lenders, utilities and corporate finance clients, offers rapid integrations, and positions itself as an enterprise SaaS solution that delivers measurable reductions in collections cost and faster strategy deployment.

📋 Description

• Lead the transition from the project team after go-live • Drive platform adoption and customer value • Monitor customer health and flag retention risks early • Lead quarterly business reviews on outcomes and priorities • Coordinate customer communication and follow-up on critical issues with Support • Identify customer advocates and refer expansion opportunities to the Customer Success Manager • Represent the voice of the customer internally and follow up on agreed actions • Own post-go-live success and the long-term health of an assigned portfolio of customers using EXUS debt collections and recovery platforms • Turn product usage and customer outcomes into practical success plans • Help customers realize value and make emerging risks visible early • Work closely with Delivery, Support, Product, Engineering, and BAs departments • Provide customer insight, health evidence, and expansion opportunities to support commercial proposals, negotiations, and renewals

🎯 Requirements

• Bachelor’s degree in Business Administration, Sales, IT, or a related field • At least 3 years of relevant experience in Enterprise SaaS Customer Success, Program Management, or Sales, with banking experience required • Experience within the fintech sector would be considered a strong plus • Experience managing ongoing customer relationships, including post-deployment engagement, adoption, business reviews, and customer needs • Demonstrated experience working with multiple business and technical stakeholders throughout complex enterprise deployments lasting six months or more, including transition and handover to ongoing operations • Ability to interpret usage data, dashboards, and customer outcome metrics, identify limitations in the available data, and translate findings into specific actions related to adoption, customer outcomes, or risk mitigation • Proven ability to collaborate with Delivery, Support, and Product teams to establish ownership, track actions to completion, and maintain constructive customer relationships • Working proficiency with CRM or Customer Success platforms, BI dashboards, and project management or support portals • Strong written and spoken English, with the confidence to communicate effectively with senior customer stakeholders, facilitate business reviews, and coordinate complex or sensitive escalations • Willingness to travel for key go-lives, customer meetings, and business reviews, approximately 30% annually, as required • Preferred: Experience in collections, lending, banking operations, or financial software • Preferred: Lean or Six Sigma training/certification, or demonstrated experience facilitating measurable process improvement initiatives or workshops • Preferred: Experience working with AI- or machine learning-enabled financial software • Preferred: Proficiency in Thai, Spanish, or French, in addition to English

🏖️ Benefits

• Fully remote work setup • Competitive salary • Inclusive work environment & Well-being Program • A clear induction program & a mentoring buddy to help you • Private health insurance allowance • Unlimited time off