Secure Access Operations – 1Badge Services

Job not on LinkedIn

🔥 0 minutes ago

🇦🇷 Argentina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EY

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1989

🏥 Healthcare

⚖️ Legal

📣 Marketing

Healthcare • Legal • Marketing

EY is a global professional services firm, widely recognized for providing audit, tax, consulting, and advisory services. It focuses on helping its clients solve complex problems and transform their businesses using data and technology. EY is committed to building a better working world by enhancing trust in financial markets and economies globally. Its services include corporate finance advisory, transaction strategy, technology consulting, and more, catering to sectors such as health, energy, finance, government, and more. EY also emphasizes sustainability and innovation in its solutions.

📋 Description

• Serve as a primary support contact for 1Badge Physical Access services across the Americas region • Provide technical administration and operational support for Physical Access control platforms, including CCURE 9000 • Support HID credential technologies, including HID Mobile Access and mobile credential provisioning • Support administration and operational activities for Victor Video Management System • Troubleshoot credentialing, access control, reader, camera, and related technology issues • Coordinate with field technicians, workplace teams, vendors, and local office contacts to diagnose and resolve hardware and infrastructure issues • Manage and coordinate Physical Access technology incidents • Use ServiceNow to manage incidents, service requests, knowledge articles, and operational workflows • Support onboarding for new office locations, renovations, and office expansions • Develop, maintain, and deliver operational procedures, user guides, training materials, and communications • Guide and support colleagues and service providers responsible for badge issuance, credential administration, and access requests • Train operational teams and service providers on processes, technologies, and support best practices • Provide backup support for scheduled operational maintenance, including server reboot procedures • Monitor operational trends and identify opportunities to improve service quality, efficiency, and customer experience • Partner with global Secure Access teams on strategic initiatives, projects, and service enhancements • Support compliance, audit, risk, and security requirements associated with Physical Access technologies and credential management • Improve first-contact resolution, operational metrics, support responsiveness, recurring incident reduction, stakeholder satisfaction, and service consistency across Americas time zones

🎯 Requirements

• Bachelor's degree in Information Technology, Information Systems, Engineering, Business, Security Technology, or equivalent practical experience • Approximately 3-5+ years supporting enterprise technology platforms, physical security systems, access control technologies, or related operational support environments • Experience supporting enterprise Physical Access control systems and credential management technologies • Working knowledge of Physical Access platforms such as CCURE 9000 • Experience supporting HID credential solutions, including mobile credential technologies • Familiarity with Victor Video Management System (VMS) • Experience using IT Service Management platforms such as ServiceNow • Strong troubleshooting and problem-solving skills across software, hardware, infrastructure, and operational processes • Ability to coordinate issue resolution across geographically dispersed teams and stakeholders • Strong verbal and written communication skills in English • Ability to effectively work in a remote, globally distributed environment • Strong customer service orientation • Ability to prioritize multiple operational activities while maintaining attention to detail • Demonstrated continuous improvement mindset • Ability to support stakeholders across multiple Americas time zones • Flexibility to occasionally support critical incidents outside normal business hours • Ability to work effectively within a globally distributed team environment • CCURE 9000 Certification, HID Certifications, ITIL Foundation, ServiceNow Certification, or PSP certifications are preferred but not required • Spanish language skills are preferred but not required

🏖️ Benefits

• Flexible environment • Diverse and inclusive culture • Future-focused skills development • World-class experiences • Disability-related adjustments or accommodations during recruitment • Little to no routine travel expected