ezyCollect
51 - 200 employees
Founded 2014
🤝 B2B
💳 Fintech
☁️ SaaS
💰 Series A on 2019-11
B2B • Fintech • SaaS
ezyCollect is a comprehensive accounts receivable automation platform designed to help businesses manage their receivables more efficiently and get paid faster. By integrating with various accounting software, ezyCollect offers features such as automated workflows, payment reminders, digital credit applications, and data-driven credit management. With a focus on enhancing cash flow, ezyCollect has improved payment times for numerous clients, enabling them to reduce overdue outstanding amounts by an average of 43% in their first year.
Customer Success Manager, FinTech
🕒 April 29
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ezyCollect
51 - 200 employees
Founded 2014
🤝 B2B
💳 Fintech
☁️ SaaS
💰 Series A on 2019-11
B2B • Fintech • SaaS
ezyCollect is a comprehensive accounts receivable automation platform designed to help businesses manage their receivables more efficiently and get paid faster. By integrating with various accounting software, ezyCollect offers features such as automated workflows, payment reminders, digital credit applications, and data-driven credit management. With a focus on enhancing cash flow, ezyCollect has improved payment times for numerous clients, enabling them to reduce overdue outstanding amounts by an average of 43% in their first year.
📋 Description
• Own the white-glove customer journey for approximately 150 Australian based accounts • Project-manage software implementation for new customers • Conduct training and refresher sessions for customers • Develop strategic roadmaps with milestones and KPIs aligned to customer objectives • Perform regular success check-ins and value-focused reviews • Manage churn through engagement and support • Advocate for customer needs across Product, Engineering, and Leadership teams • Collaborate with Account Managers for customer opportunities
🎯 Requirements
• 2-3 years of experience as a Customer Success Manager or Account Manager • Strong experience in onboarding, implementation, customer training, and lifecycle management • Comfortable managing large, diverse customer portfolios, including international clients • Commercial maturity to engage with C-suite executives • Deeply customer-centric and service-oriented • Proficient with CRM tools (ideally HubSpot), Confluence, JIRA, and modern SaaS platforms. • Bonus points for experience or familiarity with accounting software (Xero, MYOB, NetSuite) or ERP systems
🏖️ Benefits
• Flexible to accommodate limited US/NZ/UK hours as required • Authentic and tight-knit team culture. • Onboarding and team support
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