Service Support Analyst

Job not on LinkedIn

🔥 1 minute ago

🇪🇸 Spain – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Factorial

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

👥 HR Tech

☁️ SaaS

🏢 Enterprise

HR Tech • SaaS • Enterprise

Factorial is a comprehensive HR software company that empowers businesses to optimize their human resource management through automation. It offers a centralized platform for managing employee data, payroll, time tracking, talent acquisition, and performance management, helping organizations streamline administrative tasks and focus on their workforce. With innovative solutions designed for various industries, Factorial aims to improve productivity and facilitate better decision-making for HR professionals.

📋 Description

• Provide direct support to clients by managing and resolving assigned cases • Ensure a high-quality service experience for customers • Collaborate with cross-functional teams for timely and effective case resolution • Extract, analyze, and manage information from various databases • Answer operational questions using transactional data, including SLA compliance, rejection times, and false completions • Identify patterns and anomalies in data • Identify operational deviations and execute corrective actions • Analyze data to improve operational indicators and monitoring dashboards • Monitor key KPIs and propose new performance metrics for continuous improvement

🎯 Requirements

• Based in Europe, ideally Spain • Able to work from 3:00 AM to 12:00 PM Argentina time (ART, UTC-3) • Fluent in Spanish and English, spoken and written • Strong problem-solving skills • Ability to work independently and exercise sound judgment with minimal real-time supervision • Strong analytical skills and ability to detect patterns in data • Excellent interpersonal skills and teamwork • Minimum of 2 years of experience in similar roles • Experience in fintech, payments, or banking operations is a plus • Mandatory knowledge of SQL • Mandatory knowledge of Power BI • Experience with ticket management tools such as Jira

🏖️ Benefits

• Opportunities for growth and development • Physical and mental well-being focus • 100% remote work

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