Technical Support Engineer

Job not on LinkedIn

🕒 June 24

⛩ Asia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 46%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Factory

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Factory is an enterprise software platform that provides an "autonomy stack" for engineering teams, positioning itself as the industrial revolution for software development. It offers tools and frameworks (including an open-source component and specialized editions like Factory for Science) to help organizations build, ship, and operate AI-driven or autonomous software workflows at scale. Factory targets enterprise customers with security and compliance features and is marketed to engineering organizations and AI labs.

📋 Description

• Solve complex customer challenges. Work alongside our customers to address technical issues in architecture, performance, recovery and security – becoming an expert resource on best practices for running Factory’s platform. • Serve as an advocate for customers. Interface with product management and engineering teams to represent customer needs and ensure that feedback informs our product. • Develop tools and diagnostics. Contribute to internal projects such as software tools for performance benchmarking, diagnostics and automation, and help shape playbooks for deployment and operational excellence. • Collaborate cross‑functionally. Partner with customer success, growth, and engineering to design scalable processes and dashboards that drive data‑informed decisions.

🎯 Requirements

• Proficiency in one or more modern languages such as Python, Go, Java, C++, or JavaScript/Node.js. • Experience administering large-scale production environments, including hardware, operating systems, networks (firewalls/load balancers), and cloud platforms like AWS, Azure, or Google Cloud. • Excellent written and verbal communication skills. • A genuine desire to help people and advocate for customer success. • A strong diagnostic instinct—the ability to investigate and solve problems calmly and effectively in real time. • A capacity to rapidly learn new technical skills and adapt to emerging technologies. • Strong teamwork skills and sound judgment on when to seek help or collaborate. • Experience with AI/ML or enterprise software (especially B2B SaaS) that complements Factory’s mission. • Prior work at startups or in high‑growth environments where you built processes and tools from scratch. • Familiarity with observability tools, automation frameworks or CI/CD pipelines. • Basic coding or scripting abilities beyond your primary language (e.g., writing integrations or automations).