Admin, Customer Service Executive – Mandarin-speaking

🕒 June 3

🇲🇾 Malaysia – Remote

💵 RM3k - RM5k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FastLane Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🤝 B2B

💳 Fintech

Accounting • B2B • Fintech

FastLane Group is a leading provider of professional corporate services, accounting, and company incorporation solutions that support local businesses in expanding to the global market. With a strong belief in collaboration and tailored guidance, FastLane empowers its clients through integrated accounting services, HR administration, tax compliance, and work visa support. The company operates in multiple regions, leveraging its extensive network and in-market experience to help businesses navigate international markets efficiently and effectively.

📋 Description

• Handle and manage clients' immigration applications primarily for Singapore Citizenship and Permanent Resident status. • Communicate clearly and regularly with clients to collect, verify and organise necessary documents. • Provide accurate documentation advice and tailored guidance, staying updated on Singapore immigration regulations and polices. • Draft personalised and compelling cover letters based on individual client backgrounds. • Ensure precision and compliance in all submissions to relevant government agencies. • Deliver an exceptional client service experience from consultation to post-submission support. • Respond promptly to client queries and assist in all necessary post-submission formalities. • Maintain digital tracking systems and record with updated information. • Assist with any other tasks assigned by the management.

🎯 Requirements

• Minimum Diploma in Hospitality, Mass Communication, Logistics or related filed • Proficient in spoken Mandarin and well versed in written English • At least 3 years of experience in a client facing role (e.g customer service, admin) • Strong attention to detail and ability to manage large volumes of digital documentation efficiently • Effective time management and ability to prioritise tasks to meet tight deadlines

🏖️ Benefits

• Fully Remote (Work From Home) • Quarterly Bonus • Medical Claim • Birthday Allowance