Lead Data Analyst

🔥 47 minutes ago

🇦🇷 Argentina – Remote

⏰ Full Time

🟠 Senior

📉 Data Analyst

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Félix

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🤝 B2B

B2B

Félix is a front-end web UI/design-focused entity whose provided asset is a large collection of custom CSS. The code styles forms, inputs (including international telephone input), navigation, toggles (including a dual-currency sliding pill), skeleton loaders, responsive layout helpers, and small interactive components (spinners, tooltips, preloader behavior). This indicates Félix produces or maintains front-end component styles and patterns for websites or web applications — likely a design system, UI toolkit, or an agency/team that implements polished web interfaces.

📋 Description

• Lead a multidisciplinary analytics team across Chat, Retention, AI, and Operations • Lead the analytics agenda for the Chat experience across upper and lower funnel and different geographies • Partner with Product stakeholders to improve the conversion funnel • Build and evolve dashboards and analytical frameworks, primarily using Amplitude • Identify conversion drivers, drop-offs, and friction points across the customer journey • Turn behavioral data into product recommendations and experiments • Lead the analytical strategy around user retention and lifecycle behavior • Analyze user composition, behavior, and lifecycle mix to identify drivers of retention changes • Build frameworks to identify root causes behind retention increases or declines • Partner with Product, Operations, Growth, and Fintech teams to prioritize initiatives • Analyze AI-powered and conversational experiences, including breakdowns and their impact on conversion and retention • Define and monitor conversational funnel metrics • Build analytics and tools to monitor operator workload, performance, and operational efficiency • Partner with Customer Experience to improve operator handling of conversations • Measure operators' incremental impact through rigorous experimentation • Transition operational analytics from reactive reporting to proactive decision-making • Develop the team and establish an analytical roadmap aligned with company and product priorities • Map KPIs, drivers, and relationships across the customer lifecycle • Investigate ambiguous business problems and turn them into structured analytical questions • Raise the quality, speed, and impact of analytical work • Build stakeholder relationships across Product, Operations, AI, and Leadership • Create scalable frameworks, dashboards, and tools for self-service analysis • Identify opportunities for data, automation, or AI to improve organizational operations • Work 40% hands-on and 60% with stakeholders and team guidance

🎯 Requirements

• 6+ years of experience in Data Science, Analytics, Product Analytics, or a related field • Strong analytical and problem-solving skills, with the ability to break down complex and ambiguous problems • Strong SQL skills and experience working with large datasets • Strong understanding of product metrics, funnels, cohorts, retention, experimentation, and behavioral analytics • Ability to move beyond reporting and understand why metrics move and what actions can influence them • Strong business acumen and curiosity • Experience managing and developing analytical teams • Exceptional stakeholder management and communication skills • Ability to work effectively with technical teams, Product, Operations, and senior leadership • Ability to influence decisions without relying solely on formal authority • Comfortable challenging stakeholders and translating complex analyses into simple, actionable narratives • Strong SQL and data analysis capabilities • Experience with product analytics tools such as Amplitude, Mixpanel, or similar • Experience with BI and visualization tools; Félix uses Omni • Familiarity with experimentation and causal inference is a strong plus • Experience with AI/LLM products or conversational analytics is a plus • Experience in fintech, conversational products, or other high-growth environments is a plus • Equivalent competencies in the applicable areas will also be considered

🏖️ Benefits

• Competitive salary • Initial stock options grant • Annual performance bonus • Health, dental, and vision plans • Continuous learning opportunities • Unlimited PTO • Paid parental leave • Work model: currently fully remote, with a future transition to a hybrid set up • Empowering opportunities for growth in a dynamic entrepreneurial environment

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