Customer Service Agent, Italian

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fever

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 B2C

💰 $110M Venture Round on 2023-01

Entertainment • B2C • Tourism

Fever is a company that curates memorable experiences, focused on live entertainment and cultural events, in major cities across the world. Known for offering exclusive and unique experiences such as Candlelight Concerts and the Van Gogh Experience, Fever operates in over 200 major cities and supports users in 11 languages. Its app is highly rated in the live entertainment industry, providing users easy access to events and experiences. Fever also offers 24/7 support and a variety of ways to engage with and book events, making it a go-to platform for people looking to explore popular and cultural events globally.

📋 Description

• Provide customer service by phone, email, or social media to resolve daily incidents • Manage incoming calls and chats efficiently while maintaining high-quality client communication • Provide accurate, valid, and complete information using the appropriate methods and tools • Handle customer complaints and provide solutions or alternatives within time limits • Follow up to ensure issue resolution • Maintain customer interaction records, process customer accounts, and file documents • Follow communication procedures, guidelines, and policies • Engage customers proactively • Perform parallel work for the Operations Department when incident resolution volume is low • Work 11:00–20:00, five days per week, with a one-hour break

🎯 Requirements

• Previous experience in User Support or Customer Service positions is highly valuable • Previous experience using Zendesk is preferred • High Italian level (oral & written) and fluent in Spanish or English • Skilled at planning, organizing, prioritizing and executing simultaneous tasks • Good communication and interpersonal skills • Solution-oriented and reliable • Detail-oriented with excellent time-management skills • Flexible and able to adapt quickly to change • Decisive and organized • Candidates must reside in Brazil

🏖️ Benefits

• Home office (100% remote position) • Great work environment with a young, international team of talented people to work with • 40% discount on all Fever events and experiences • Health, Dental and Life Insurance • Gympass Membership • Meal allowance • Transport allowance • Spanish Lessons