Customer Success Manager

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🕒 May 13

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Fieldwire by Hilti

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

☁️ SaaS

🏢 Enterprise

Construction • SaaS • Enterprise

Fieldwire by Hilti is a comprehensive jobsite management software solution designed for construction teams. It facilitates collaboration among project teams, including foremen and project managers, by providing tools for field management, task assignments, scheduling, and real-time updates. The platform allows for efficient coordination on construction projects by ensuring all team members work from up-to-date drawings and documents, reducing risk with indisputable records of work performed. Fieldwire also integrates easily with other apps and is accessible on multiple devices, catering to general and specialty contractors, owners, architects, and designers. It supports project management needs such as reporting, document management, and scheduling through a user-friendly interface that scales from small to mega projects. As part of Hilti Construction Software, Fieldwire is trusted by some of the largest construction companies worldwide for managing over 2,000,000 jobsites.

📋 Description

• Work closely with prospective and existing customers (with a focus on highest-potential accounts) to align their workflows with our technology and demonstrate how it can reduce errors and increase efficiency. • Act as a Fieldwire product expert, collaborating closely with our sales team to help customers realize maximum value from Fieldwire based on their business objectives. • Plan, prepare, and execute strategic engagements within complex sales cycles alongside the sales team throughout the customer lifecycle. • Deliver virtual and in-person demos, training sessions, and workflow consultations for customers. • Advise customers to understand their current workflows and challenges, and proactively recommend how to adapt them to our technology. • Manage a portfolio of new and existing customers to optimize their Fieldwire usage and processes, and build and maintain long-term customer relationships. • Support the product team by identifying issues and relaying customer feedback to drive product improvements. • Engage existing customers in marketing initiatives and events that strengthen Fieldwire's presence in the industry.

🎯 Requirements

• Experience in the construction industry, ideally as a project engineer, assistant project manager, or project manager. • Bachelor's degree in engineering or a related field. • At least 3 years of professional experience in construction or a related industry, preferably combining field and office management responsibilities and with local construction experience in Germany. • Excellent communication skills, with the ability to explain and present complex topics clearly and understandably. • Diplomacy and patience when handling customer concerns. • Comfort interacting with stakeholders at all levels, from tradespeople to executives and CEOs. • Highly self-motivated, well-organized, with strong critical and analytical thinking skills. • Willingness to spend approximately 50% of working time in customer-facing activities and to travel to team meetings as needed. • Interest in developing and helping shape a dynamic working environment. • Excellent English skills and fluent German (native-level).

🏖️ Benefits

• No specific benefits or perks mentioned.