Customer Platform Architect

🕒 July 1

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Filigran

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2022

🔒 Cybersecurity

☁️ SaaS

Cybersecurity • SaaS • Technology

Filigran is a cybersecurity company specializing in Threat Intelligence and eXtended Threat Management (XTM). They provide a comprehensive suite of software solutions which includes cyber threat intelligence, breach and attack simulation, and incident response capabilities. Filigran's offerings also include training programs and community support, empowering organizations to enhance their security postures against various cyber threats.

📋 Description

• Guide customers through the deployment of their platform: Assist customers in the design, implementation, and configuration of their platform based on their needs. • Manage customers infrastructure issues: Diagnose, resolve, and anticipate technical issues related to the infrastructure. • Conduct platform health checks: Perform on-demand audits to assess the performance and resilience of platforms and recommend improvements. • Ensure technical documentation of the architecture: Write and update architecture-related documentation, ensuring it is clear and accessible to all stakeholders. • Collaborate with other teams: Work closely with the Product team to integrate architectural needs into the products, and with Solution Engineers to support pre-sales efforts in resolving platform issues and addressing design requests.

🎯 Requirements

• Strong expertise in on-premise infrastructure (servers, networking, virtualization, storage) and exposure to cloud environments (AWS, Azure, GCP). • Practical experience with containerization runtimes and orchestration platforms such as docker, podman and kubernetes. • Solid understanding of kubernetes architecture and helm-based application deployments. • Strong problem-solving skills and the ability to diagnose complex infrastructure issues. • Background in customer-facing technical roles. • Fluent in English. • Fluent in Arabic. • Comfortable working in a remote, async-first environment, with strong autonomy and ownership. • Bonus: Previous experience in the cybersecurity industry. • Communication skills to explain complex technical concepts to various audiences (customers, internal teams, both technical and non-technical individuals, etc.). • Analytical mindset and the ability to identify effective solutions for infrastructure challenges. • Ability to integrate the Customer team, with a willingness to learn and understand the products’ features, software architecture, and threat intelligence domain. • Team player with collaboration skills, capable of working with multidisciplinary teams.

🏖️ Benefits

• Competitive pay + equity - everyone shares in our success • Remote-first, flexible, and balanced - work that fits your life • Your setup, your choice - pick the gear that works for you • Twice-a-year gatherings - we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture beyond the screen