
11 - 50 employees
💳 Fintech
☁️ SaaS
🔌 API
Fintech • SaaS • API
Finaya is a B2B fintech company that provides a modular, cloud-native financial platform and APIs to help businesses launch and operate embedded finance products. Its offerings include orchestration of channels and providers, an accounts engine for wallets and transactions, back-office multi-provider reconciliation, KYC and fraud protection, generative AI for automation and support, and customizable white-label products. Finaya emphasizes security, compliance, rapid integration (plug-and-play modules), and scalability to reduce time-to-market and operational costs for enterprises.
🔥 0 minutes ago
🗣️🇧🇷🇵🇹 Portuguese Required
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11 - 50 employees
💳 Fintech
☁️ SaaS
🔌 API
Fintech • SaaS • API
Finaya is a B2B fintech company that provides a modular, cloud-native financial platform and APIs to help businesses launch and operate embedded finance products. Its offerings include orchestration of channels and providers, an accounts engine for wallets and transactions, back-office multi-provider reconciliation, KYC and fraud protection, generative AI for automation and support, and customizable white-label products. Finaya emphasizes security, compliance, rapid integration (plug-and-play modules), and scalability to reduce time-to-market and operational costs for enterprises.
• Investigate, reproduce, and fix defects reported in Java 11+ and Spring Boot systems in production • Perform root-cause analysis before applying fixes • Ensure fixes are covered by regression tests • Participate in war rooms during critical incidents • Triage incident severity and prioritize investigations • Communicate incident status through clear, objective, and predictable updates • Escalate issues internally when they require a different level of expertise or decision-making • Communicate impact, timelines, and status to clients • Set realistic expectations during high-pressure situations • Identify when to reassure the client and when to escalate internally • Maintain regression test coverage for resolved bugs • Update troubleshooting documentation and runbooks • Identify recurring patterns in support requests and propose permanent fixes
• At least 5 years of experience with Java and Spring Boot • Previous experience with N2/N3 support, application maintenance, or assisted operations • Ability to debug production systems, including log analysis, APM, and queries • SQL for data investigation, in addition to ORM usage • Experience with automated testing, including regression testing • Clear written and verbal communication, including under pressure and in direct client interactions • Understanding of SLAs and incident severity classification • Familiarity with DevOps culture and CI/CD pipelines • Experience with observability tools such as Datadog, Grafana, Kibana, New Relic, or similar tools is a plus • Knowledge of Hexagonal Architecture and systems architecture is a plus • Experience in fintech, financial products, or digital financial journeys is a plus • Previous experience with on-call rotations or application-support rotations is a plus • Experience working directly with external clients is a plus
• PJ contractor agreement • Opportunity to work at a growing fintech, addressing real application-support challenges with a direct impact on the customer experience • Environment where engineering quality is taken seriously, even when responding to bugs • Remote-first work environment • On-call schedule/rotation with SLAs defined by incident severity • Team support available during critical situations
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