Finch
51 - 200 employees
Founded 2009
📣 Marketing
☁️ SaaS
🛍️ eCommerce
Marketing • SaaS • eCommerce
Finch is a full-service performance marketing agency that helps businesses grow and scale by aligning paid search, paid social, SEO, CRO, and programmatic channels. They provide access to enterprise-grade tools (DSP, advertising management platforms, paid media automation, and related digital marketing technology) and specialize in PPC optimization, eCommerce advertising (Amazon, Shopping Campaigns), and automating paid media across channels to improve efficiency and compound results. Finch positions itself as an adaptation expert focused on long-term client relationships and integrated marketing systems.
Head of Client Success – EMEA
Job not on LinkedIn
🔥 15 hours ago
Where this job comes from
Posted on Finch's careers page ↗, not through a job board
First seen by Remote Rocketship 15 hours ago
Still open on Finch's site. Checked 1 hour ago.
Finch
51 - 200 employees
Founded 2009
📣 Marketing
☁️ SaaS
🛍️ eCommerce
Marketing • SaaS • eCommerce
Finch is a full-service performance marketing agency that helps businesses grow and scale by aligning paid search, paid social, SEO, CRO, and programmatic channels. They provide access to enterprise-grade tools (DSP, advertising management platforms, paid media automation, and related digital marketing technology) and specialize in PPC optimization, eCommerce advertising (Amazon, Shopping Campaigns), and automating paid media across channels to improve efficiency and compound results. Finch positions itself as an adaptation expert focused on long-term client relationships and integrated marketing systems.
📋 Description
• Own the strategy, health, and growth of EMEA client accounts • Lead the regional team of client success managers • Set growth strategies for EMEA accounts, including discovery, cross-channel strategy, budget allocation, account-health monitoring, risk identification, retention, and satisfaction • Lead upsell and cross-sell initiatives with Sales and global leadership • Lead and mentor the regional client success team through performance oversight, development, and coaching • Coordinate with channel specialists to translate client strategy into measurable performance • Improve regional account workflows • Drive alignment with and adoption of Finch’s global client success strategy • Partner with the North America counterpart, Sales, and global leadership
🎯 Requirements
• 8+ years in client success or account management at a performance marketing agency, owning large accounts across a varied portfolio of clients • Experience leading accounts where paid media and search were at the core, including Google Ads, Meta, TikTok, Microsoft Ads, programmatic/DSP, and SEO • Experience setting cross-channel performance strategy, defining goals and KPIs, deciding budget allocation, building forecasts, and adjusting plans based on results • Fluency in performance marketing KPIs and mechanics, including ROAS, CPA, CAC, conversion rates, budget pacing, and attribution • Experience owning client accounts end to end, including client relationships, account strategy, retention, and growth through upsell and cross-sell • 3+ years leading a team of client success or account managers, or a regional client portfolio, including coaching, development, and performance management • Fluent, professional English • Base in Europe, the Middle East, or Africa, between UTC-1 and UTC+3 • Ability to work European business hours with some afternoon overlap with US Eastern time • Norwegian or Danish is a strong plus • German is nice to have • Experience primarily in consumer or software customer success, sales/business development without post-sale account management, in-house marketing, ad platforms/affiliate networks, full-service non-performance agencies, or hands-on channel execution without client ownership is not the right background for this role
🏖️ Benefits
• Fully remote work • Flexible work environment • Meaningful impact from day one • Culture of curiosity, transparency, and ownership • Collaboration with high-caliber specialists • Learning, experimentation, cross-training, and growth opportunities • Work-life balance • Working globally with a distributed team across the US, LATAM, Europe, and APAC
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