Finch
51 - 200 employees
Founded 2009
📣 Marketing
☁️ SaaS
🛍️ eCommerce
Marketing • SaaS • eCommerce
Finch is a full-service performance marketing agency that helps businesses grow and scale by aligning paid search, paid social, SEO, CRO, and programmatic channels. They provide access to enterprise-grade tools (DSP, advertising management platforms, paid media automation, and related digital marketing technology) and specialize in PPC optimization, eCommerce advertising (Amazon, Shopping Campaigns), and automating paid media across channels to improve efficiency and compound results. Finch positions itself as an adaptation expert focused on long-term client relationships and integrated marketing systems.
Head of Client Success, EMEA – Performance Agency
Job not on LinkedIn
🔥 4 minutes ago
Where this job comes from
Posted on Finch's careers page ↗, not through a job board
First seen by Remote Rocketship 4 minutes ago
Finch
51 - 200 employees
Founded 2009
📣 Marketing
☁️ SaaS
🛍️ eCommerce
Marketing • SaaS • eCommerce
Finch is a full-service performance marketing agency that helps businesses grow and scale by aligning paid search, paid social, SEO, CRO, and programmatic channels. They provide access to enterprise-grade tools (DSP, advertising management platforms, paid media automation, and related digital marketing technology) and specialize in PPC optimization, eCommerce advertising (Amazon, Shopping Campaigns), and automating paid media across channels to improve efficiency and compound results. Finch positions itself as an adaptation expert focused on long-term client relationships and integrated marketing systems.
📋 Description
• Own the strategy, health, and growth of EMEA regional client accounts • Lead the team of client success managers managing accounts day to day • Set and own growth strategy for each EMEA account • Lead discovery, define cross-channel strategy and budget allocation, monitor account health, identify risks, and drive retention and satisfaction • Lead upsell and cross-sell initiatives with Sales and global leadership • Lead and mentor the regional client success team, overseeing performance and development • Coach team members on strategic thinking, client partnerships, and cross-channel execution • Coordinate with channel specialists to translate client strategy into measurable performance • Improve regional account workflows and drive adoption of Finch’s global client success strategy • Partner with the North America counterpart, Sales, and global leadership
🎯 Requirements
• 8+ years in client success or account management at a performance marketing agency, owning large accounts across a varied portfolio of clients • Experience leading accounts where paid media and search were core, including Google Ads, Meta, TikTok, Microsoft Ads, programmatic/DSP, and SEO • Experience setting cross-channel performance strategy, defining goals and KPIs, allocating budgets, building forecasts, and adjusting plans based on results • Fluency in performance marketing KPIs and mechanics, including ROAS, CPA, CAC, conversion rates, budget pacing, and attribution • Experience owning client accounts end to end, including client relationships, account strategy, retention, upsell, and cross-sell • 3+ years leading a team of client success or account managers, or a regional client portfolio, including coaching, development, and performance management • Fluent, professional English • Base in Europe, the Middle East, or Africa between UTC-1 and UTC+3 • Willingness to work European business hours with some afternoon overlap with US Eastern time • Norwegian or Danish is a strong plus • German is a nice to have • Experience primarily in software-product or consumer customer success, sales/business development without post-sale account management, in-house marketing, ad platforms/affiliate networks, full-service agencies without performance marketing at the core, or hands-on channel execution without client ownership is not a suitable match
🏖️ Benefits
• Fully remote work • Flexible work • Meaningful impact from day one • Culture built on curiosity, transparency, and ownership • High-caliber teammates and collaboration with channel specialists • Experimentation, cross-training, and growth opportunities • Work-life balance; high performance, not overwork
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