Head of Client Success, EMEA – Performance Agency

Job not on LinkedIn

🔥 13 hours ago

🇱🇹 Lithuania – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 21 days.
• 89 open roles for a team of 50.
• No salary listed.

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Finch

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

📣 Marketing

☁️ SaaS

🛍️ eCommerce

Marketing • SaaS • eCommerce

Finch is a full-service performance marketing agency that helps businesses grow and scale by aligning paid search, paid social, SEO, CRO, and programmatic channels. They provide access to enterprise-grade tools (DSP, advertising management platforms, paid media automation, and related digital marketing technology) and specialize in PPC optimization, eCommerce advertising (Amazon, Shopping Campaigns), and automating paid media across channels to improve efficiency and compound results. Finch positions itself as an adaptation expert focused on long-term client relationships and integrated marketing systems.

📋 Description

• Own the strategy, health, and growth of EMEA client accounts • Lead the team of client success managers who manage accounts day to day • Set and own growth strategies for EMEA accounts • Lead discovery, define cross-channel strategy and budget allocation, monitor account health, identify risks, and drive retention and satisfaction • Lead upsell and cross-sell initiatives with Sales and global leadership • Lead and mentor the regional client success team • Oversee team performance and development • Coach team members on strategic thinking, client partnerships, and cross-channel execution • Coordinate with channel specialists to turn client strategy into measurable performance • Improve regional account workflows • Drive alignment with and adoption of Finch’s global client success strategy • Partner with the North America counterpart, Sales, and global leadership

🎯 Requirements

• 8+ years in client success or account management at a performance marketing agency, owning large accounts across a varied portfolio of clients • Experience leading accounts where paid media and search were core, including Google Ads, Meta, TikTok, Microsoft Ads, programmatic/DSP, and SEO • Experience setting cross-channel performance strategy, defining goals and KPIs, deciding budget allocation, building forecasts, and adjusting plans based on results • Fluency in performance marketing KPIs and mechanics, including ROAS, CPA, CAC, conversion rates, budget pacing, and attribution • Experience owning client accounts end to end, including client relationships, account strategy, retention, and growth through upsell and cross-sell • 3+ years leading a team of client success or account managers, or a regional client portfolio, including coaching, development, and performance management • Fluent, professional English • Base in Europe, the Middle East, or Africa, between UTC-1 and UTC+3 • Availability to work European business hours with some afternoon overlap with US Eastern time • Norwegian or Danish is a strong plus • German is nice to have • Not primarily experienced in software-product or consumer customer success/support • Not primarily experienced in sales or business development without ongoing account management • Not primarily experienced in in-house marketing for a single company or brand • Not primarily experienced at an ad platform or affiliate network managing advertisers on its behalf • Not primarily experienced in full-service, branding, PR, or creative agencies without performance marketing accounts at the core • Not limited to hands-on channel execution without owning client relationships or leading a client-facing team

🏖️ Benefits

• Fully remote work • Flexible work environment • Work globally with a distributed team across the US, LATAM, Europe, and APAC • Meaningful impact from day one • Culture built on curiosity, transparency, and ownership • Collaboration with high-caliber specialists • Learning, experimentation, cross-training, and growth opportunities • Work-life balance • High performance without overwork

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