Head of Client Success – EMEA

Job not on LinkedIn

🔥 2 minutes ago

🇵🇹 Portugal – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• 60 open roles for a team of 50.
• No salary listed.

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Finch

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

📣 Marketing

☁️ SaaS

🛍️ eCommerce

Marketing • SaaS • eCommerce

Finch is a full-service performance marketing agency that helps businesses grow and scale by aligning paid search, paid social, SEO, CRO, and programmatic channels. They provide access to enterprise-grade tools (DSP, advertising management platforms, paid media automation, and related digital marketing technology) and specialize in PPC optimization, eCommerce advertising (Amazon, Shopping Campaigns), and automating paid media across channels to improve efficiency and compound results. Finch positions itself as an adaptation expert focused on long-term client relationships and integrated marketing systems.

📋 Description

• Own the strategy, health, and growth of EMEA client accounts • Lead discovery and define cross-channel strategy and budget allocation for each account • Monitor account health, identify risks early, and drive client retention and satisfaction • Lead upsell and cross-sell initiatives with Sales and global leadership • Lead, mentor, coach, and manage the performance and development of the regional client success team • Coordinate with channel specialists to translate client strategy into measurable performance • Improve regional account workflows and drive adoption of Finch’s global client success strategy • Partner with the North America counterpart, Sales, and global leadership

🎯 Requirements

• 8+ years in client success or account management at a performance marketing agency, owning large accounts across a varied portfolio of clients • Experience leading accounts where paid media and search were core, including Google Ads, Meta, TikTok, Microsoft Ads, programmatic/DSP, and SEO • Experience setting cross-channel performance strategy, defining goals and KPIs, allocating budgets, building forecasts, and adjusting plans based on results • Fluency in performance marketing KPIs and mechanics, including ROAS, CPA, CAC, conversion rates, budget pacing, and attribution • Experience owning client accounts end to end, including client relationships, account strategy, retention, and upsell/cross-sell growth • 3+ years leading a team of client success or account managers, or a regional client portfolio, including coaching, development, and performance management • Fluent, professional English • Based in Europe, the Middle East, or Africa, between UTC-1 and UTC+3 • Ability to work European business hours with some afternoon overlap with US Eastern time • Norwegian or Danish is a strong plus • German is nice to have • Experience primarily in software-product or consumer customer success, sales/business development without post-sale account management, in-house marketing, ad platforms/affiliate networks, full-service/branding/PR/creative agencies without core performance marketing accounts, or hands-on channel execution without client ownership is not a suitable match

🏖️ Benefits

• Fully remote work • Flexible work environment • Work-life balance • Learning, experimentation, cross-training, and professional growth opportunities • Collaboration with high-caliber specialists across Paid Search, Paid Social, SEO, DSP, Creative, and Analytics

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