Junior Customer Service Agent – Fraud Management

🔥 1 minute ago

🇩🇪 Germany – Remote

💵 €43k - €49k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FINN

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🚘 Automotive

📦 Logistics

💳 Fintech

💰 Debt Financing on 2023-07

Automotive • Logistics • Fintech

FINN is your personal guide toward better financial health with less financial stress. The platform allows users to access their salary early, gain insights into their spending behavior, and monitor their financial situations with easy-to-follow graphs and charts. FINN also offers a part-time marketplace to boost income, accessible personal insurance, and educational resources to improve money management skills. By aiming to support users in achieving financial literacy and well-being, FINN stands out as a modern financial service tailored to meet the needs of today's workforce.

📋 Description

• Conduct thorough background checks on customers with risk indicators • Prevent fraud and minimize payment defaults • Provide insights to product managers and developers to improve fraud detection processes and software tools • Communicate directly with customers in critical situations • Manage extraordinary terminations and file the necessary reports with the authorities • Independently organize vehicle recoveries • Coordinate with authorities and logistics partners to protect the vehicle fleet • Prepare critical cases comprehensively • Ensure that all costs incurred are invoiced to the responsible parties • Act as the first point of contact for external lawyers during legal proceedings

🎯 Requirements

• Investigative and solution-oriented approach to complex challenges • Ability to remain calm and professional in difficult or unpredictable situations • Strong organizational skills and attention to detail • Excellent/fluent German language skills at C1/C2 level • Good English language skills • Enjoyment of active communication and collaboration with customers, partners, and authorities • Initial experience in fraud detection, risk management, or demanding customer support (a plus) • High degree of time flexibility and willingness to support the team at unusual times or outside standard office hours when needed (a plus)

🏖️ Benefits

• Virtual Stock Option Program (VSOP) • €1,500 annual professional development budget for training and seminars • Monthly childcare subsidy • Access to daycare places in Munich • Flexible work arrangements to support work-life balance • Company-sponsored occupational pension with a 66% employer contribution • 25% employee discount on FINN car subscriptions • Bicycle leasing option • Subsidized EGYM Wellpass membership • Professional mental health support • Barista coffee, matcha, and a fruit basket at the Munich headquarters • Daily lunch subsidy • Regular team and company events