Customer Care Specialist, Dutch/German

🔥 47 minutes ago

🌐 Romania, Serbia, +3 more countries – Remote

🇷🇴 Romania – Remote 🇷🇸 Serbia – Remote 🇲🇪 Montenegro – Remote 🇭🇺 Hungary – Remote 🇵🇹 Portugal – Remote

💵 €18k - €24k / year

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Finom

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

💳 Fintech

💸 Finance

🤝 B2B

Fintech • Finance • B2B

Finom is a fintech company offering comprehensive financial services for SMEs, freelancers, and companies. The platform provides tools for invoicing, expense management, and easy online account opening with added benefits like cashback and international IBAN accounts. Finom ensures data security through partnerships with banks like SolarisBank and Treezor, making it a fast and reliable service for business financial management.

📋 Description

• Deliver a standout customer experience across phone, chat, and email • Build rapport with customers, especially during challenging or sensitive situations • Actively listen to understand customer needs, concerns, and root causes • Communicate clearly, confidently, and empathetically • Take ownership of customer issues and drive rapid resolution • Proactively follow up with customers and ensure issues are resolved • Turn dissatisfied customers into loyal advocates • Collaborate with internal teams to escalate, track, and resolve complex issues • Document customer interactions and outcomes in internal systems • Share customer insights and feedback to support continuous improvement • Support customers primarily by phone, with chat and email as needed • Handle complex or high-impact customer issues

🎯 Requirements

• Native or fluent speaker in Dutch or German (written and spoken) • A minimum of 6 months of customer care service experience — regardless of industry background • Strong communication skills with the emotional intelligence to handle high-impact customer situations • Empathy and a genuine desire to help people • Resilience and composure when dealing with complaints or difficult conversations • Proactive mindset with strong follow-through • Comfort working in a fast-paced, ever-evolving scale-up environment • Agile, adaptable, and energized by change • Strong problem-solving skills and confidence to take ownership • Experience in fintech, banking, payments, or financial services preferred • Previous experience in a phone-based customer support role preferred • Availability for a 7-day operational support model • Willingness to work shifts between 07:00 and 19:00 CET • Weekend work required once per month / every 6 weeks • B2B freelancer contract

🏖️ Benefits

• Competitive salary • Up to 15% monthly bonus linked to individual and team performance • Stock Option/Shares program • Usage of the company's flats in Cyprus for our work-and-swim program • Opportunity to develop your skills in a fast paste FinTech environment • 100% remote working • Flexibility of traveling and working remotely or in a hybrid model across Europe • Continuous personal and professional development resources and opportunities • Support and care focused on employee well-being and success