Customer Care Specialist, Dutch, German

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🔥 5 minutes ago

🌐 Romania, Bulgaria, +5 more countries – Remote

🇷🇴 Romania – Remote 🇧🇬 Bulgaria – Remote 🇷🇸 Serbia – Remote 🇲🇪 Montenegro – Remote 🇭🇺 Hungary – Remote 🇬🇷 Greece – Remote 🇵🇹 Portugal – Remote

💵 €18k - €24k / year

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Finom

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

💳 Fintech

💸 Finance

🤝 B2B

Fintech • Finance • B2B

Finom is a fintech company offering comprehensive financial services for SMEs, freelancers, and companies. The platform provides tools for invoicing, expense management, and easy online account opening with added benefits like cashback and international IBAN accounts. Finom ensures data security through partnerships with banks like SolarisBank and Treezor, making it a fast and reliable service for business financial management.

📋 Description

• Deliver a “wow” customer experience across phone, chat, and email • Build strong, genuine rapport with customers, especially during challenging or sensitive situations • Actively listen to understand customer needs, concerns, and root causes • Communicate clearly, confidently, and empathetically • Take full ownership of customer issues and drive rapid resolution • Proactively follow up with customers and ensure issues are resolved • Turn dissatisfied customers into loyal advocates • Collaborate with internal teams to escalate, track, and resolve complex issues • Accurately document customer interactions and outcomes in internal systems • Share customer insights and feedback to support continuous improvement • Support customers primarily via phone, with chat and email interactions as needed • Work within a 7-day operational support model and scheduled shifts

🎯 Requirements

• Native or fluent Dutch or German, written and spoken • Minimum 6 months of customer care service experience • Strong communication skills and emotional intelligence for high-impact customer situations • Empathy and a genuine desire to help people • Resilience and composure when handling complaints or difficult conversations • Proactive mindset and strong follow-through • Comfort working in a fast-paced, evolving scale-up environment • Agile, adaptable, and energized by change • Strong problem-solving skills and confidence taking ownership • Weekend work required once per month / every 6 weeks • Nice to have: experience in fintech, banking, payments, or financial services • Nice to have: previous phone-based customer support experience

🏖️ Benefits

• Make a genuine impact on the product • Continuous personal and professional development resources and opportunities • Flexibility to travel and work remotely or in a hybrid model across Europe • Stock Option/Shares program available to every team member • Constant support and care in a modern, friendly, and eco-conscious corporate culture • Usage of the company's flats in Cyprus for the Work & Swim program • Competitive salary • Up to 15% monthly bonus linked to individual and team performance • Opportunity to develop your skills in a fast paste FinTech environment