Market Intelligence Specialist

🕒 July 14

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Fin-X

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🏥 Healthcare

💳 Fintech

Healthcare • Fintech

Fin-X is a software development company focused on enhancing the healthcare sector by generating transparency, visibility, and security in medical compensation. The company aims to organize healthcare billing transactions to reduce disputes, optimize resources, and create a consensual and integrated view for all participants in the healthcare ecosystem. As a part of the Endeavor network, Fin-X is committed to rapid growth and impactful contributions to the community.

📋 Description

• Continuously monitor the healthcare SaaS + Fintech ecosystem: Rivio, Upflux, Osigu, Noxtec, TOTVS Saúde and new entrants • Build and operate an active monitoring system with defined sources, update cadence and output format — not ad hoc research • Use AI to scale monitoring: news-tracking agents, competitor job boards, reviews and industry publications • When a competitor launches a feature, changes pricing, engages a Fin‑x account or receives funding — deliver the context to the Director before the market notices • Own the win/loss process — from script design to a quarterly synthesis with actionable patterns • Conduct structured interviews with prospects and lost customers, neutrally and free from commercial executive bias • Categorize reasons for loss by dimension: product, price, sales process, timing, competition and inertia • Automate transcription and categorization with AI to identify clusters and patterns at scale • Maintain an up-to-date map of the Brazilian hospital TAM: networks, independents, by size, specialty and region • Cross-reference with the current customer base to identify whitespace — where Fin‑x is not yet present but should be • Feed territory planning for Sales Planning with structured data, not estimates • Automate collection of public data: CNES, ANS, and hospital-industry publications • Keep market share updated and identify market opportunities • Map the installed-base TAM: for each customer, quantify the revenue headroom not yet captured — which products they don’t use, how many units are not yet implemented, and potential take rate • Produce an upsell-readiness model: which customers have the profile, health and timing for expansion — combining product adoption, health score and financial behavior • Identify early churn-risk signals: drop in adoption, atypical financial behavior, stakeholder changes — before CS detects the problem • Deliver a monthly prioritized list of customers for expansion to CS and Sales — with estimated revenue potential and recommended engagement window • Feed CS with risk intelligence: prioritized monitoring account lists with context on why they’re on alert — not just the score, but the signal that generated it • Collect and maintain market benchmarks: typical win rates for B2B SaaS in healthcare, sales cycle by company size, take rates of health fintechs, NRR of similar platforms and signals that inform the product roadmap • When the Director needs to know whether Fin‑x’s pricing is correct or whether churn is above expectations — you have the benchmark • Identify market signals that inform the roadmap — recurring demands in win/loss, competitor features gaining traction, gaps that cause systematic losses • Produce quarterly cohort analysis that validates or questions the current ICP: which customer vintages have higher LTV, lower churn, and greater expansion • Identify what the best customers have in common — and what the worst customers have in common — to refine qualification criteria • Feed Commercial Planning with an evidence-based ICP, not intuition • Build and operate competitive monitoring agents that deliver a structured weekly digest to the Director • Use LLMs (GPT-4, Claude) for processing and synthesizing large volumes of interviews, reviews and documents • Implement automations with low-code tools (Zapier, Make, n8n) for collecting and structuring market data • Build simple predictive models with low-code ML tools to support expansion and ICP decisions • Maintain an external-intelligence dashboard updated automatically — share of voice, competitive movement, TAM evolution

🎯 Requirements

• Degree in Business Administration, Economics, Engineering, Data Science or related fields — the diploma matters less than analytical and synthesis capability • Experience across at least two of the following contexts: strategy consulting, competitive intelligence at a technology company, B2B market research, strategy/planning in SaaS or commercial BI • Exposure to the healthcare sector is a plus — but not a blocker if the analytical profile is strong • Advanced Excel / Google Sheets: modeling, pivot tables, cohort analysis • Basic to intermediate SQL: able to extract and join data without relying on engineering • Practical use of AI at work: GPT-4, Claude, Perplexity — not as a curiosity but as a daily tool • Low-code automation tools: Zapier, Make or n8n — ability to build flows without developer support is a plus • Qualitative research methodology: interview script design, unbiased conduct, structured synthesis • Structured curiosity: does not get lost in endless research — defines what needs to be known, searches efficiently and delivers the insight • Tolerance for ambiguity: works well with partial data and communicates the confidence level of deliverables • Executive communication: turns complex analysis into three slides the CEO understands and acts on • Autonomy and proactivity: does not wait to be asked — monitors the market and surfaces signals before the question arises • Intellectual flexibility: changes hypotheses when the data contradicts them — defends the truth, not the analysis • Systems thinking: understands that intelligence serves decision-making, not reporting — the goal is impact, not volume of output

🏖️ Benefits

• Performance review: career growth tied to your development • Onboarding kit • Fin‑X Day: semiannual gathering for Culture & Strategy alignment • Access to Fiibo: exclusive benefits to simplify daily life • Welhub: a wellbeing platform to support your physical and mental health • Company recess