Associate Customer Success Partner

🕒 August 25

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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First Advantage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

First Advantage is a leading provider of global software and data for the HR technology market. Enabled by proprietary technology and AI, it delivers employment background screening, digital identity and verification services, APIs, and risk-monitoring products across the employee lifecycle. The company emphasizes automation and continuous identity verification, serving roughly 80,000 organizations in over 200 countries and territories, and maintains large proprietary databases (over one billion records). Headquartered in Atlanta and publicly traded (NASDAQ: FA), First Advantage focuses on helping customers hire smarter and onboard faster through software, data and services.

📋 Description

• Serve in a consultative sales and account management capacity focused on revenue retention, expansion, and growth within assigned enterprise accounts • Stay current with First Advantage solution offerings, competitive threats, and industry trends • Collaborate with product, operations, finance, technology, and other cross-functional teams • Monitor customer program activity, KPIs, risks, threats, and customer satisfaction • Develop, maintain, and execute account plans • Conduct business reviews with internal partners and external customer stakeholders • Manage a portfolio of 10+ customer accounts with annual contract value of $1.5M+ • Act as the primary point of contact for assigned customers • Identify program gaps and improvement opportunities • Communicate First Advantage’s value proposition, pricing, procedures, and competitive advantages • Develop pricing strategies, terms, and conditions for contract renewals and obtain approvals and signatures • Lead bi-weekly customer engagement calls and provide meeting recaps • Resolve customer problems and pursue product or service expansion opportunities • Address and escalate customer concerns and take ownership through resolution and closure • Deliver reports and presentations showcasing First Advantage products and services • Maintain open issues logs, project plans, business records, and account documentation • Track achievements, risks, and opportunities for strategic alignment • Prepare and deliver quarterly business reviews • Complete data and forecast updates accurately and on time • Manage customer contract events and documentation • Prepare renewal proposals, perform analysis, and secure approvals • Meet or exceed monthly, quarterly, and annual retention, growth, and up/cross-selling quotas

🎯 Requirements

• 3-5 years consultative account management experience for national and/or global accounts • Experience upselling and cross-selling technology solutions/products to an assigned book of business • Business maturity and a professional demeanor while working with executive-level customers • Strong oral and written communication and presentation skills • Excellent organizational, analytical, problem analysis, and problem-solving skills • Proficiency with MS Office applications, including Word, PowerPoint, and Excel • Outstanding multi-tasking and time-management abilities • BS/BA or equivalent; MBA optional but preferred • Willing and able to travel up to 30% • Minimum 3 years of virtual work experience preferred • Able to work on Eastern time zone preferred

🏖️ Benefits

• Employee Impact Groups • FA Cares volunteer opportunities • Mentorship Advantage Program • SOAR, award-winning manager development program • Culture programs and benefits designed to enhance employee experience and development