Housing & Delegate Management, Attendee Data Manager

🔥 18 hours ago

🇮🇪 Ireland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Data Scientist

👻 Ghost score 10%

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FIRST

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

FIRST is a leading global brand experience agency that specializes in connecting people to the world’s top brands through storytelling and creative experiences. Operating in 12 countries with over 900 team members, FIRST offers a range of services including event management, production, marketing communications, and branding. The agency is recognized for its expertise in both live and virtual events, providing solutions that encompass strategy, design, technology, and delivery. With accolades from multiple industry organizations, FIRST collaborates with clients across various sectors, establishing itself as a pivotal player in the events services landscape.

📋 Description

• Lead housing and delegate management across events • Manage end-to-end registration for high-volume in-person, hybrid, and virtual events • Develop, test, and deliver event communications, including invitations, reminders, confirmations, and surveys • Manage attendee databases, including data entry, list generation, and analysis • Serve as the primary contact for attendee and client registration inquiries within agreed SLAs • Establish communications, reporting, operating processes, deadlines, escalation paths, and onsite approaches • Maintain documented process trails using standardized templates and ensure compliance with client and internal systems • Resolve complex exceptions and provide onsite leadership for priority programs • Review reporting and analysis and provide recommendations to stakeholders • Handle confidential invitee data and sensitive PII in accordance with compliance guidelines • Coordinate attendee logistics, including transportation, accommodations, gift sizing, and related data with clients, planners, and vendors • Oversee rooming lists, hotel submissions, pickup monitoring, reservations, VIP requirements, billing instructions, and final reconciliation • Lead strategy and delivery for complex, high-profile, multi-hotel, and concurrent programs • Resolve complex hotel, delegate, capacity, service, and data issues independently • Assess operational, room-block, attrition, service, and financial exposure and recommend mitigation strategies • Review contractual arrangements, identify issues, and advise clients and internal teams • Produce event materials such as badges, tent cards, place cards, departure notices, confirmations, agendas, and signage • Pack, order, and ship event supplies; maintain shipping grids and track deliveries • Support event project managers with logistics, production, onsite execution, pre-event and day-of support, and travel • Manage post-event attendee reporting • Mentor and train Coordinators, Associates, and new joiners

🎯 Requirements

• 5-7+ years of experience in Attendee Data Management, Housing and Delegate Management and/or Event Technology including meeting planning and coordination • Strong working knowledge of Cvent is preferred • Proficient with Microsoft Office, specifically Excel, including the VLOOKUP function, and PowerPoint • Proficiency with other event platforms such as Cvent, Aventri, Certain, Swoogo, Rainfocus, Eventbrite, or other registration website platforms is preferred • Experience scheduling/managing 1-on-1 meetings is a plus • Able to manage multiple projects simultaneously • Strong written and oral communication skills at all levels • Industry knowledge of new suppliers, services, and best practices • Client-centric, approachable, and able to adjust to client needs and styles • Motivated self-starter able to take direction and work independently • Ability to think innovatively • Flexible and willing to work outside normal business hours, including evenings and weekends • Willingness to travel when required to be onsite at events or troubleshoot remotely • Candidates must have the right to undertake the required work and travel without employer sponsorship or additional work authorisation

🏖️ Benefits

• Group Income Protection • Private Medical Cover with Irish Life Health from day one • 25 Days Annual Leave PLUS Public Holidays • Personal Volunteer Day • 10 Days of Sick Pay each Year • Enhance Parental Leave (Maternity & Paternity) • Wellness Stipend • Mobile Phone Allowance • Pension Scheme Enhancements • Life Insurance • Travelcard Loan • Bike to Work Scheme • Discretionary Bonus Structure • Complimentary access to Headspace & Maven