Cloud Platform Engineering Manager

🔥 27 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

☁️ Cloud Engineer

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Five9

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

Five9 is a leading provider of cloud contact center software, recognized as a leader in the Gartner Magic Quadrant for CCaaS. The company offers comprehensive tools for automating workflows and enhancing customer engagement through AI-driven solutions. Its platform integrates CRM and UC systems to provide seamless agent and customer experiences across various channels, such as voice, email, chat, and SMS. Five9 empowers businesses to elevate customer satisfaction and drive business results by delivering personalized and efficient customer service solutions.

📋 Description

• Lead a team responsible for building, operating, and continuously improving cloud platform capabilities • Own the reliability, availability, and performance of cloud platforms supporting production services • Provide technical direction and review for architecture, automation, and operational improvements • Drive continuous improvement in availability, MTTD, MTTR, and incident reduction • Lead, mentor, and grow DevOps engineers through coaching, feedback, and career development • Foster ownership, accountability, learning, and operational excellence • Support hiring, onboarding, performance management, and succession planning • Balance workload, shift coverage, and on-call rotations • Own incident response processes, including escalation, coordination, and communication • Collaborate with Product Engineering, Platform, SRE, and Delivery teams to enable reliable software releases • Establish and evolve operational processes, runbooks, and documentation standards

🎯 Requirements

• 8–12+ years of experience in software engineering, DevOps, SRE, or production operations • 3–5+ years of experience leading or managing engineering teams (formal or technical leadership) • Strong hands-on background supporting production systems and incident response • Experience operating and managing public cloud platforms (AWS, GCP, OpenStack); data center experience preferred • Deep understanding of Infrastructure as Code (Terraform, Ansible) • Deep understanding of containers and orchestration (Kubernetes, Helm, Docker) • Deep understanding of CI/CD pipelines and Git-based workflows (e.g., GitLab) • Deep understanding of networking, databases, and distributed systems • Ability to balance hands-on technical depth with people and delivery management • Excellent communication, stakeholder management, and decision-making skills • BS in Computer Science or equivalent practical experience

🏖️ Benefits

• Team-first culture • Inclusive and diverse work environment • Reasonable accommodations for qualified individuals with disabilities throughout the application and interview process

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