Senior Delivery Manager

🕒 June 26

🇨🇴 Colombia – Remote

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Five9

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

Five9 is a leading provider of cloud contact center software, recognized as a leader in the Gartner Magic Quadrant for CCaaS. The company offers comprehensive tools for automating workflows and enhancing customer engagement through AI-driven solutions. Its platform integrates CRM and UC systems to provide seamless agent and customer experiences across various channels, such as voice, email, chat, and SMS. Five9 empowers businesses to elevate customer satisfaction and drive business results by delivering personalized and efficient customer service solutions.

📋 Description

• Define and implement release schedules • Manage the release pipeline and coordinate development, QA, operations, and support teams • Oversee the full release lifecycle from planning and development through deployment and post-release support • Prioritize release content with product management, engineering, and stakeholders based on business objectives and customer impact • Ensure features, enhancements, and bug fixes are integrated into release cycles • Identify release risks and bottlenecks and develop mitigation strategies • Serve as the main point of contact for release stakeholders, including senior leadership, product owners, engineering, operations, and customer support • Communicate progress, blockers, risks, and upcoming changes • Analyze releases to identify process improvement, automation, and risk-reduction opportunities • Drive adoption of release-management best practices • Establish and track release KPIs and metrics • Document, track, and manage production changes • Oversee version control and configuration management • Manage and optimize tools such as Jira, GitLab, and LaunchDarkly • Identify automation opportunities to improve release speed and reliability

🎯 Requirements

• 5+ years of experience in a similar role • Proven ability to lead and inspire cross-functional teams in complex and fast-paced environments • Strong collaboration skills to work effectively across multiple teams and departments • Deep understanding of the software development lifecycle (SDLC), particularly continuous integration, continuous delivery (CI/CD), and release management • Strong organizational and time-management skills, with experience managing multiple releases simultaneously • Expertise in Agile, Scrum, or other project management methodologies • Strong analytical skills with the ability to identify and mitigate risks proactively • Ability to resolve issues under pressure with very little guidance • Excellent communication skills to articulate complex technical concepts to technical and non-technical stakeholders • Ability to manage expectations, negotiate timelines, and align parties on release goals and outcomes • Bachelor’s degree (or equivalent) in relevant discipline with 7+ years related work experience

🏖️ Benefits

• Team-first culture • Inclusive environment that empowers employees to be their authentic selves • Equal opportunity employer