Five9
1001 - 5000 employees
Founded 2001
☁️ SaaS
🤖 Artificial Intelligence
📡 Telecommunications
SaaS • Artificial Intelligence • Telecommunications
Five9 is a leading provider of cloud contact center software, recognized as a leader in the Gartner Magic Quadrant for CCaaS. The company offers comprehensive tools for automating workflows and enhancing customer engagement through AI-driven solutions. Its platform integrates CRM and UC systems to provide seamless agent and customer experiences across various channels, such as voice, email, chat, and SMS. Five9 empowers businesses to elevate customer satisfaction and drive business results by delivering personalized and efficient customer service solutions.
Senior DevOps Engineer – Core DevOps
🕒 August 13
Ansible
AWS
Cloud
Distributed Systems
Docker
Google Cloud Platform
Grafana
Kubernetes
Linux
OpenStack
Prometheus
Python
Terraform
VMware
Where this job comes from
Posted on Five9's careers page, not through a job board
First seen by Remote Rocketship August 13
Still open on Five9's site. Checked 4 hours ago.
Five9
1001 - 5000 employees
Founded 2001
☁️ SaaS
🤖 Artificial Intelligence
📡 Telecommunications
SaaS • Artificial Intelligence • Telecommunications
Five9 is a leading provider of cloud contact center software, recognized as a leader in the Gartner Magic Quadrant for CCaaS. The company offers comprehensive tools for automating workflows and enhancing customer engagement through AI-driven solutions. Its platform integrates CRM and UC systems to provide seamless agent and customer experiences across various channels, such as voice, email, chat, and SMS. Five9 empowers businesses to elevate customer satisfaction and drive business results by delivering personalized and efficient customer service solutions.
📋 Description
• Design, implement, and automate large-scale distributed systems • Build tools and automation to improve availability, scalability, latency, and efficiency • Work with Engineering teams to deliver high-quality software in a fast-paced environment • Monitor production and development environments, build preventive measures, and support a seamless customer experience • Work with delivery teams on software improvements to achieve higher availability and lower MTTD • Participate in an on-call rotation with an 8-hour shift, 7 days a week, every 3–4 weeks
🎯 Requirements
• 7+ years of public cloud experience with GCP or AWS • 7+ years of private cloud experience with OpenStack or VMware ESXi • 7+ years of Linux experience with CentOS or Ubuntu • 7+ years of networking experience • Experience orchestrating and managing containers using Kubernetes, Helm, GKE, and Docker • Experience with GitLab, ArgoCD, and CI/CD methodologies and tools • Experience with Infrastructure as Code using Terraform and Python or other scripting languages • Experience with Ansible configuration management • Experience with Prometheus, Loki, Alertmanager, and Grafana observability tools • Excellent problem-solving and analytical skills • Experience with incident management processes, SRE best practices, and continuous improvement • Experience designing large-scale distributed systems • Familiarity with DevOps/DevSecOps methodologies and best practices • Strong verbal and written communication skills • Bachelor’s of Science degree in Computer Science or equivalent experience
🏖️ Benefits
• Five9 Shares • Bonus Scheme • 10% Flexi Benefit • Meal Allowance • Medical Insurance • Life Insurance • 25 day Annual Leave + Public Holidays
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