Senior DevOps Engineer – Core DevOps

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Five9

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

Five9 is a leading provider of cloud contact center software, recognized as a leader in the Gartner Magic Quadrant for CCaaS. The company offers comprehensive tools for automating workflows and enhancing customer engagement through AI-driven solutions. Its platform integrates CRM and UC systems to provide seamless agent and customer experiences across various channels, such as voice, email, chat, and SMS. Five9 empowers businesses to elevate customer satisfaction and drive business results by delivering personalized and efficient customer service solutions.

📋 Description

• Design, implement, and automate large-scale distributed systems • Build tools and automation to improve availability, scalability, latency, and efficiency • Work with Engineering teams to deliver high-quality software in a fast-paced environment • Monitor production and development environments, build preventive measures, and support a seamless customer experience • Work with delivery teams on software improvements to achieve higher availability and lower MTTD • Participate in an on-call rotation with an 8-hour shift, 7 days a week, every 3–4 weeks

🎯 Requirements

• 7+ years of public cloud experience with GCP or AWS • 7+ years of private cloud experience with OpenStack or VMware ESXi • 7+ years of Linux experience with CentOS or Ubuntu • 7+ years of networking experience • Experience orchestrating and managing containers using Kubernetes, Helm, GKE, and Docker • Experience with GitLab, ArgoCD, and CI/CD methodologies and tools • Experience with Infrastructure as Code using Terraform and Python or other scripting languages • Experience with Ansible configuration management • Experience with Prometheus, Loki, Alertmanager, and Grafana observability tools • Excellent problem-solving and analytical skills • Experience with incident management processes, SRE best practices, and continuous improvement • Experience designing large-scale distributed systems • Familiarity with DevOps/DevSecOps methodologies and best practices • Strong verbal and written communication skills • Bachelor’s of Science degree in Computer Science or equivalent experience

🏖️ Benefits

• Five9 Shares • Bonus Scheme • 10% Flexi Benefit • Meal Allowance • Medical Insurance • Life Insurance • 25 day Annual Leave + Public Holidays