Specialist Consultant — Processes, Projects & Change Management

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Five Acts

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

Artificial Intelligence • Enterprise • SaaS

Five Acts is a company specialized in building and evolving data platforms using modern technologies and cloud architecture. Through their accelerators and processes, they create data products that deliver value swiftly for businesses. Five Acts focuses on data engineering, analytical intelligence, and machine learning to help companies harness the power of their data, transforming it into actionable insights. With over 300 clients and a strong track record of completed projects, Five Acts is dedicated to helping organizations improve through effective data strategies.

📋 Description

• Structure and independently lead the mapping, optimization and transition (Change Management) of business processes, system flows and analytical data stores across a portfolio of critical digital transformation and IT projects. • Translate operational and systems complexity into seamless solutions, and architect and manage the change strategy to mitigate operational and cultural resistance. • Maximize adoption and engagement among employees and end customers of the bank. • Map and document end-to-end processes using BPMN methodology (with tools such as Bizagi). • Translate mapped processes into recommendations for interactive digital solutions that enable rapid adoption and high efficiency. • Drive process deliverables and timelines in a structured manner, applying market-standard methodologies. • Lead organizational impact assessments, designing and executing structured communication, engagement and continuous training plans for impacted teams. • Facilitate workshops, co-creation sessions, interviews with technical and business leaders, and executive presentations independently and proactively. • Ensure that improvements and processes follow best practices in customer master data (Cadastro) governance, data governance and compliance, defining operational efficiency KPIs and adoption/success KPIs for the implemented changes.

🎯 Requirements

• Solid professional experience leading the mapping of highly complex processes (BPMN/Bizagi) and governance of systems, data and business rules. • Strong track record in project management (traditional and agile approaches). • Excellent synthesis and communication skills, able to translate IT technical documentation clearly for business, compliance and legal areas. • Extremely proactive, autonomous and demonstrative leadership, able to lead meetings and drive solutions without constant supervision. • Commitment, ownership and autonomy: action-oriented posture and rigorous self-management, taking initiative to remove organizational blockers. • Holistic and systemic vision: understand the end-to-end impact that a system change brings to people, processes and data. • Communication, influence and facilitation: ability to orchestrate and engage technical and business stakeholders in support of change. • Emotional intelligence and empathy: ability to manage the natural resistance arising from corporate process and system transitions. • Recognized Change Management certifications (PROSCI, HCMBOK or ChangeFirst). • Recognized Project Management certifications. • Knowledge and practical application of Generative AI (GenAI) to optimize processes (e.g., generating flows from text, interactive guides/automated process FAQs, and creating dynamic SharePoint content via AI). • Experience with industry frameworks: DMBOK (Data Governance), BABOK (Requirements Analysis), Lean Six Sigma (Process Improvement) or ITIL (IT Service Management). • Previous experience in large financial institutions, banks or insurance companies.

🏖️ Benefits

• Meal and food vouchers (Swile) • Flexible credit for home-office allowance (Swile) • Up to 100% coverage for health and dental plans • Group life insurance • Remote work • Mental health program — online and in-person psychotherapy • Support for certifications and courses • Partnerships for postgraduate programs and MBAs (ESALQ/USP) • Partnerships with language schools • Partnerships with gyms and wellness apps (Wellhub) • Internal lectures and discussion groups • Referral bonus • Happy hours • Gifts on special occasions