Customer Success Executive

🔥 52 minutes ago

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FL3XX

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🚀 Aerospace

☁️ SaaS

🤝 B2B

💰 Series unknown on 2010-02

Aerospace • SaaS • B2B

FL3XX is a cloud-based, app-first aviation operations management platform that digitizes and automates commercial and business aviation workflows. Founded in 2010 and headquartered in Vienna, Austria, FL3XX provides an integrated suite for charter sales, Part 135/charter dispatch, crew scheduling, maintenance tracking, trip support, compliance, flight tracking and reporting. The platform serves corporate flight departments, air ambulance, cargo, scheduled airlines and advanced air mobility providers, supports global operations across 7 continents and 60 countries, integrates with 180+ service marketplaces, and dispatches over 250K flights annually.

📋 Description

• Learn about FL3XX as software: how it functions, its features, and how to troubleshoot user issues; • Learn about FL3XX as a company: its culture, its processes, how work gets done, and who is responsible for what; • Begin to take ownership of smaller accounts under the guidance of the Head of the CS team. • Begin taking sole ownership of accounts—building a relationship with them, ensuring their problems are resolved, and increasing adoption of FL3XX’s offerings; • Serve as Key Account Manager for a book of accounts, becoming a master of directing requests and issues to their proper channel, building deep relationships, and driving adoption of features. • Onboard new accounts big and small under the direction of the Head of CS; • Begin to work towards a project of personal interest (improving and creating training materials, designing a request tracking system that provides better insights, hosting town hall-style user seminars – the opportunities are limitless!).

🎯 Requirements

• A track record of comfortability around new technologies and the ability to learn new software quickly – start-up experience is a plus; • Experience in business aviation (sales, flight coordination, passenger services, crew)—preferred roles within the industry: around P135 - charter operators; P91 - management & flight departments; Operations, Crew Management, Charter Sales. • Ability to approach customer issues in a structured and calculated manner; • Able to be an active player in all the three areas of our customer success team: key account management, implementation/onboarding, and customer training; • Strong written and verbal communication skills; • Self-confident, unafraid of making mistakes, approaches new challenges with strength and flexibility; • Excellent multitasking and project management skills; • Well-organized with the ability to prioritise; • Based in Mexico.

🏖️ Benefits

• A smart, fun, international, and motivated team to work with; • The opportunity to work with an industry-leading platform that powers business aviation operations worldwide; • An opportunity to take part in fairs and conferences; • Strong focus on your personal and professional development, with access to the latest tools and technologies; • Flexible working arrangement. This is a remote position with lots of flexibility; • A supportive team and an innovative, fast-paced work environment.