Customer Support Agent

Job not on LinkedIn

🔥 30 minutes ago

🇲🇽 Mexico – Remote

💵 $1.6k - $1.8k / month

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FloWater

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🏨 Hospitality

🏥 Healthcare

💼 Consulting

💰 $15M Series B on 2019-01

Hospitality • Healthcare • Consulting

FloWater is a company that supplies advanced water purification refill stations and services that deliver cold, purified drinking water using a 7x Advanced Purification process removing up to 99. 9% of contaminants (including PFAS, microplastics, and lead). The company focuses on eliminating single-use plastic bottles by installing refill stations for businesses, fitness and wellness centers, hospitality venues, schools, healthcare facilities, warehouses, and government locations, promoting sustainable, high-quality hydration as an amenity. FloWater combines hardware (refill stations), water treatment technology, and distribution/maintenance services to provide on-demand purified water and promote environmental and public-health benefits.

📋 Description

• Manage and resolve customer inquiries through Zendesk while meeting SLA expectations for response times, ticket resolution, and CSAT scores • Accurately document customer interactions in Zendesk and update records in NetSuite • Coordinate with technicians and service providers to ensure timely issue resolution, including dispatching service requests when needed • Communicate efficiently with the Support Team via Slack, email, and Zoom • Assist with Refill Station servicing, filter replacements, billing inquiries, and general product information • Use macros and scripts to provide quick, clear, and professional responses across all communication channels • Escalate unresolved issues to the appropriate team members when necessary • Manage freight and logistics coordination, including working with 3PLC warehouses, LTL freight partners, and small-parcel shipments • Audit and validate data in NetSuite to ensure accuracy in reporting and customer records

🎯 Requirements

• At least 1 year of experience in customer service, operations, account management, or logistics • 1-3 years in operations coordination, account management, customer support, or a related logistics role • High school diploma required • Excellent English language proficiency, both spoken and written • Experience with NetSuite, Zendesk, and G-Suite is preferred • Strong ability to professionally support and assist both new and existing customers • Effective time management, multitasking, and adaptability in a fast-paced environment • Strong cross-functional communication skills to work seamlessly with customers and internal teams • Ability to interpret and resolve third-party technician inquiries related to FloWater equipment, service, and repairs • Experience working with hardware products and services is a plus • Must be able to travel to U.S. on occasion • Applications and resumes must be submitted in English

🏖️ Benefits

• $150/month healthcare stipend • 12 days of paid time off annually • All U.S. holidays observed by onshore FloWater employees

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