Bilingual Patient Support Agent

🔥 12 hours ago

🇲🇽 Mexico – Remote

💵 $5 / hour

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Resolv Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

🤝 B2B

🎯 Recruiter

Consulting • B2B • Recruitment

Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.

📋 Description

• Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats • Schedule patient appointments and manage changes or cancellations • Provide patients with clear pre-appointment and post-appointment instructions • Follow up with patients as needed to ensure they have the information they need • Support clinic operations with coordination and administrative tasks • Maintain accurate records of all patient interactions • Handle multiple communication channels simultaneously while maintaining a calm, professional tone • Complete all stages of the hiring process, including resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, live interviews, and background check

🎯 Requirements

• Full professional fluency in both English and Spanish, written and spoken • At least 1 year of experience in customer service, patient support, or a similar client-facing role • Proven experience working in a fully remote role • Strong written communication skills with attention to grammar and clarity • Comfortable learning and navigating multiple software tools and platforms • A stable internet connection and a dedicated, quiet home workspace • Strong organizational skills and the ability to manage multiple tasks at once • A patient, empathetic, and professional communication style at all times • Currently residing in Mexico • CRM experience • Appointment scheduling experience • Inbound and outbound phone calls, email, text messages, and web chat experience • Additional screen, headset, and stable, wired internet connection • Resume submitted in English • Completion of every stage of the hiring process • Successful completion of an applicable background check, if required

🏖️ Benefits

• Paid weekly in arrears • Laptop provided