Concierge Manager – Latin America

Job not on LinkedIn

🕒 July 13

🇲🇽 Mexico – Remote

💵 $1.6k / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 38%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FlyFlat

WebsiteLinkedInAll Job Openings

51 - 200 employees

✈️ Travel

📦 Logistics

💼 Consulting

Travel • Logistics • Consulting

FlyFlat is a travel concierge and booking service that uses proprietary software, vendor relationships, and eleven specialized booking strategies to source deeply discounted international business and first-class flights. The company offers 24/7 white-glove concierge support, enterprise and individual plans (Explorer and Premier), and handles flight bookings, seat selection, loyalty management, hotels and transfers to save busy professionals and companies time and money. FlyFlat targets long-haul premium-cabin travel between major regions and emphasizes time savings, personalized service, and guaranteed discounts for members.

📋 Description

• Manage 3 Team Leads across Client Service, Ticketing, and Trip Fulfillment • Coach Team Leads daily with direct, specific feedback • Build a shift culture centered on ownership, accuracy, and client empathy • Conduct regular performance reviews • Direct all client-facing operations during the shift • Allocate team resources, manage escalations, and resolve complex situations • Ensure complete handovers between shifts • Maintain 95%+ SLA adherence and 98%+ data accuracy • Own the end-to-end client experience, including requests, quotes, bookings, and follow-ups • Personally handle VIP clients and high-complexity situations • Provide proactive updates and creative solutions • Submit at least two documented process improvements per month • Identify patterns in client feedback, system performance, and team errors • Partner with Process Management and other functions to streamline workflows • Use data to validate improvements and demonstrate impact • Collaborate with Product, Operations, and Leadership on systems and scaling • Represent client and team perspectives in strategic discussions • Contribute insights to Ascend’s global operational growth

🎯 Requirements

• 4+ years in luxury travel, hospitality, or high-touch service operations • 2+ years in a leadership or management role coaching and developing a team • Strong Sabre GDS proficiency, including fare rules, complex routing, and ticketing • Data-driven approach to leadership and operational metrics • Excellent written and verbal communication • Composure under pressure • Experience with international business-class or first-class bookings or award travel programs preferred • Familiarity with Asana, Periskope, Stripe, or similar workflow and CRM platforms preferred • Track record of building or improving operational processes, SOPs, or training programs preferred • Experience managing remote, global teams across time zones preferred • Background in luxury hospitality brands preferred • Must manage applicable taxes, filings, and compliance requirements as an independent contractor • Flexibility for rotating shifts, including possible overnight shifts, weekends, and public holidays

🏖️ Benefits

• Travel perks: Access to Ascend at-cost booking for personal travel • Clear career path with merit-based progression • Performance-based salary increases and bonuses tied to KPI achievement • Predictable scheduling • Structured shift handovers • Global collaboration with talented teams • Advanced travel optimization strategies and leadership learning opportunities • No medical insurance, mediclaim, or similar statutory benefits are provided for this role