Trip Fulfillment Team Member

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FlyFlat

WebsiteLinkedInAll Job Openings

51 - 200 employees

✈️ Travel

📦 Logistics

💼 Consulting

Travel • Logistics • Consulting

FlyFlat is a travel concierge and booking service that uses proprietary software, vendor relationships, and eleven specialized booking strategies to source deeply discounted international business and first-class flights. The company offers 24/7 white-glove concierge support, enterprise and individual plans (Explorer and Premier), and handles flight bookings, seat selection, loyalty management, hotels and transfers to save busy professionals and companies time and money. FlyFlat targets long-haul premium-cabin travel between major regions and emphasizes time savings, personalized service, and guaranteed discounts for members.

📋 Description

• Receive confirmed bookings from the Ticketing team and create or update complete trip records in the client management system • Record flight details, passenger information, seat assignments, meal preferences, and frequent flyer numbers • Prepare invoices in FreshBooks and hold them for Team Lead review • Send approved itineraries and invoices to clients through Periskope with warm, professional communication • Coordinate airport chauffeur pickups, seat selections, special meals, and other requested services • Verify payments across Stripe, bank wires, PayPal, and cryptocurrency using internal systems • Flag payment discrepancies, data mismatches, and client issues to the Team Lead • Ensure client management and billing records match before client communication • Keep records updated in real time and ensure no booking task remains unactioned for more than 30 minutes • Coordinate post-issuance ticket changes with Ticketing and client-facing updates with Client Service • Deliver itineraries and invoices within 3 hours of ticket issuance at a 95% or higher rate • Contribute process improvements and handle increasingly complex bookings

🎯 Requirements

• 1–2+ years of experience in travel operations, hospitality administration, client coordination, or a similar detailed-records role • Experience creating or managing invoices with FreshBooks, QuickBooks, or similar billing platforms • Familiarity with verifying or reconciling card, bank transfer, and digital payments • Strong attention to accuracy across multiple tools and ability to investigate mismatches • Clear, professional written communication for warm, polished client messages • Ability to manage multiple tasks without losing detail during busy shifts • Prior itinerary-building experience with Travefy, Axus, TravelJoy, Tourwriter, or similar platforms is nice to have • Luxury hospitality, premium travel, or high-touch client service background is nice to have • Familiarity with Asana, CRM, or client communication platforms is nice to have • Working knowledge of Known Traveler Numbers and Frequent Flyer Numbers is nice to have • Genuine passion for travel and seamless client experiences is nice to have • Ability to work rotating day or night shifts, including possible weekends and public holidays

🏖️ Benefits

• Travel perks: Access to Ascend at-cost booking for personal travel • Clear career path with merit-based progression • Performance-based salary increases and bonuses tied to KPI achievement • Weekly training sessions and practical service recovery simulations • Regular one-on-one conversations with clear, specific feedback • A Trip Fulfillment Team Lead who reviews your work, approves client sends, and supports escalations • Clean and structured shift handovers • Global collaboration with talented teams