Client Success Specialist

Job not on LinkedIn

🕒 September 9

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 32%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

FOUNDRY

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤝 B2B

🏢 Enterprise

B2B • Enterprise • Office

FOUNDRY is a flexible coworking space provider in the UK, offering innovative work environments suited for freelancers, startups, and established businesses. With amenities such as coworking lounges, private offices, dedicated desks, meeting rooms, and wellness suites, FOUNDRY promotes a thriving community that enhances productivity and collaboration. Each location is designed to cater to the varying needs of its users, making it an ideal partner for those embracing hybrid work models.

📋 Description

• Respond to questions and support requests through email and other communication channels • Help clients understand and effectively use Tradewing’s products, features, and resources • Troubleshoot issues and identify appropriate solutions or next steps • Communicate clearly and professionally • Escalate technical or complex issues to the appropriate internal team when needed • Maintain accurate and detailed records of customer interactions and support requests • Identify recurring customer questions or challenges and share insights with internal teams • Improve customer support processes, documentation, FAQs, and educational resources • Track customer support activity and engagement metrics to inform improvements to the support experience • Work closely with customers and internal teams to resolve questions efficiently and contribute to an excellent customer experience

🎯 Requirements

• Based in the Philippines with consistent availability for a long-term role • Exceptional English verbal and written communication skills • Strong academic background with an outstanding General Weighted Average • Strong customer service and problem-solving abilities • Highly organized with exceptional attention to detail • Comfortable learning and supporting technology-based products • Target availability for 42.5 billable hours per week • Willingness to primarily work Australia/New Zealand business hours

🏖️ Benefits

• Stability from being 100% self-funded, with no outside investors or debt • Competitive pay • Career development • Work-from-home setup • 20 days paid vacation accrued annually • 5 paid sick days annually • 15 days paid life leave accrued annually • Ability to cash out accrued life leave annually in December • 7 paid US holidays • Bereavement Policy