Foxelli Group
51 - 200 employees
Founded 2014
🍽️ Food & Beverage
📣 Marketing
🛍️ eCommerce
Food & Beverage • Marketing • eCommerce
Foxelli Group is a thriving e-commerce company focused on creating and scaling innovative digital brands. Established in 2013 with modest financial beginnings, it has grown into a multi-million dollar enterprise. The company specializes in subscription boxes and product brands across various sectors, including outdoor gear, knitting supplies, and specialty foods, using platforms like Shopify and Amazon FBA. Guided by core values such as Freedom, Adventure, Customers, and Tribe, Foxelli Group is committed to providing value to its customers and rewarding its team's hard work through shared success.
Customer Support, Sales Agent – E-commerce
🔥 0 minutes ago
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Foxelli Group
51 - 200 employees
Founded 2014
🍽️ Food & Beverage
📣 Marketing
🛍️ eCommerce
Food & Beverage • Marketing • eCommerce
Foxelli Group is a thriving e-commerce company focused on creating and scaling innovative digital brands. Established in 2013 with modest financial beginnings, it has grown into a multi-million dollar enterprise. The company specializes in subscription boxes and product brands across various sectors, including outdoor gear, knitting supplies, and specialty foods, using platforms like Shopify and Amazon FBA. Guided by core values such as Freedom, Adventure, Customers, and Tribe, Foxelli Group is committed to providing value to its customers and rewarding its team's hard work through shared success.
📋 Description
• Deliver friendly and solution-oriented support via phone, chat, and email • Conduct structured phone interviews with potential customers to assess needs and recommend products • Drive upsells by identifying value-aligned opportunities • Resolve customer issues with calmness, care, and follow-through • Record feedback and flag trends to help improve services • Maintain a professional tone reflecting brand values across communication channels • Collaborate cross-functionally to ensure a smooth customer journey from start to finish
🎯 Requirements
• Fluent or near-native spoken English with clear, professional, and warm communication • Proven background in phone-based customer support and/or upselling • Strong emotional intelligence and active listening • Ability to build trust quickly • Comfortable working independently and managing a steady daily workload • Reliable computer and high-speed internet connection • Availability from 00:00 to 08:00 Lithuanian time, Tuesday through Saturday • Availability for at least 5 hours during typical EET working hours for full-time roles • Ability to work under a freelance agreement • Valid self-employment documentation for freelance or B2B work
🏖️ Benefits
• Full flexibility with your schedule in a fully remote setting • Complimentary gym memberships • Company-sponsored outdoor adventures • Personal development budget • Generous paid time off, including parental leave and vacation days • Budget for home office setup • Strong company culture and a network of unique individuals
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