Install Support Analyst

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FreedomPay

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

🏨 Hospitality

💰 Private Equity Round on 2018-10

Consulting • Healthcare • Hospitality

FreedomPay is a leading data-driven commerce platform that simplifies complex payment environments for merchants. With a history of innovation since 2000, FreedomPay offers payment solutions that include mobile payments, cashless solutions, and advanced analytics. Validated by the PCI Security Standards Council, the platform provides unmatched security through Point-to-Point Encryption (P2PE) and features like EMV, Tokenization, and Contactless capabilities. Trusted by global leaders in sectors such as retail, hospitality, gaming, education, healthcare, and financial services, FreedomPay aims to enhance customer interactions and streamline payment processing. It operates from offices in Philadelphia, Las Vegas, and London, promoting a future of faster, simpler, safer, and smarter commerce.

📋 Description

• Support the installation, configuration, and deployment of FreedomPay solutions and third-party integrations. • Coordinate implementation activities with customers, partners, project teams, and internal stakeholders. • Assist with onboarding and activation of new customer environments, ensuring accurate setup and configuration. • Troubleshoot installation and integration issues and resolve roadblocks across teams. • Conduct research, analysis, testing, and validation for software implementations and system integrations. • Support payment gateways, POS systems, PMS platforms, web portals, merchant applications, and third-party solutions. • Document installation processes, procedures, and technical findings. • Educate customers and partners on implementation requirements, system functionality, and best practices. • Follow implementation methodologies, support processes, and standard operating procedures. • Partner with Technical Support, Product, Engineering, and Project Management teams. • Contribute to continuous improvement focused on implementation efficiency, quality, and customer experience.

🎯 Requirements

• Associate's or Bachelor's degree in Computer Science, Information Systems, MIS, Mathematics, or a related field. • 2-4 years of experience in software implementation, technical support, POS support, interface programming, troubleshooting, system configuration, or related technical roles. • Experience supporting POS and PMS platforms such as Oracle Opera, Micros POS, NCR Aloha, or similar technologies. • Experience with payment processing, payment gateways, financial services, or related technologies preferred. • Experience managing multiple concurrent implementations/projects. • Experience working directly with customers during onboarding and deployment. • Basic understanding of APIs, networking, or payment integrations. • Strong technical troubleshooting, investigation, and problem-solving skills. • Experience supporting software installations, system integrations, or customer onboarding projects. • Proficiency with Zendesk, Confluence, Jira, Atlassian, or similar platforms. • Proficiency with Microsoft Office applications, including Excel, Word, and Outlook. • Ability to manage multiple priorities and projects in a fast-paced environment. • Aptitude for learning new technologies, systems, and business processes. • Excellent written and verbal communication skills for technical and non-technical audiences. • Strong customer service orientation, active listening skills, patience, and attention to detail. • Willingness to travel approximately 10% as business needs require.