Documentation and Change Support Specialist

🕒 August 7

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

infoinfo
Apply Now
Find Similar Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Logo of Future Tech Enterprise, Inc.

Future Tech Enterprise, Inc.

201 - 500 employees

Founded 1996

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Future Tech Enterprise, Inc. is a provider of end-to-end technology solutions, helping businesses with services such as hybrid cloud technologies, IT lifecycle management, modern infrastructure, staff augmentation, cybersecurity, and artificial intelligence. They serve a wide range of industries including aerospace, defense, education, energy, utilities, and more. Future Tech focuses on understanding individual business goals to deliver custom-tailored technology solutions that evolve with the client. They offer innovative and trusted technology advice and have a presence in 170 countries, serving enterprise companies across various sectors. Their offerings include AI-powered systems, managed print services, and secure hybrid cloud solutions designed to enhance business performance and secure data.

📋 Description

• Receive, review, edit, and maintain compliance-related documentation, including policies, procedures, work instructions, manuals, and standard templates • Manage document version control and lifecycle activities within the Document Management System (DMS/QMS) • Ensure documentation is reviewed, approved, distributed, and archived according to company policies, regulatory requirements, and AS9100 standards • Collaborate with documentation owners, subject matter experts, and operational teams to create, revise, and maintain controlled documentation • Monitor documentation accuracy and ensure employees have access to current and approved materials • Support development and maintenance of compliance and operational training materials • Monitor training compliance and completion within established timelines • Support training effectiveness evaluations and identify process or content improvements • Verify documentation and training materials align with company policies, procedures, and AS9100 requirements • Coordinate day-to-day Change Management activities and provide administrative support for Change Requests • Manage intake, tracking, and preliminary compliance reviews of Change Requests • Maintain the Change Request Master Log and associated tracking documentation • Prepare agendas, supporting materials, and documentation for Change Control Board meetings • Facilitate Change Control Board meetings and coordinate approval workflows • Monitor implementation progress and timely completion and closure of approved changes • Support communication and coordination for organizational and operational changes

🎯 Requirements

• Related experience in documentation and/or documentation compliance management • Strong attention to detail, organizational, and analytical skills • Experience with Quality Management Systems (QMS) and document control processes • Familiarity with AS9100, ISO 9001, or similar quality standards • Excellent English written and verbal communication abilities • Understanding of training compliance frameworks and Learning Management Systems (LMS) • Prior project management and/or project coordination experience • Prior experience working nighttime hours and in remote roles • Ability to work collaboratively across teams and with subject matter experts • Proficiency in Microsoft Office tools, especially Teams, Word, and PowerPoint • Ability to write and edit technical content clearly and concisely • Self-starter with a proactive mindset and ability to manage multiple priorities • Basic data analysis skills to interpret training and compliance metrics • Ability to work Monday–Friday, 6:00 p.m.–3:00 a.m. India Standard Time

🏖️ Benefits

• Competitive pay and comprehensive benefits • Flexible schedules and remote work options for many roles • Continuous learning and career development opportunities • Culture of innovation and collaboration

Apply Now

Similar Jobs

🕒 August 6

Headout

201 - 500

✈️ Travel

🛍️ eCommerce

Customer Experience Associate handling calls, emails, and chats for Headout’s global travel experiences marketplace. Resolving guest concerns and improving customer operations across India.

🕒 July 29

Medical Informatics Engineering

51 - 200

🏥 Healthcare

💼 Consulting

📦 Logistics

🕒 July 29

Hiver

51 - 200

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

Support Specialist delivering technical support at Hiver via email and chat channels. Collaborating with a well-rated support team to resolve customers' inquiries.

🇮🇳 India – Remote

💰 $22M Series B - Hiver on 2022-01

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🕒 July 28

Twist Bioscience

501 - 1000

🏥 Healthcare

🏭 Manufacturing

📦 Logistics

Customer Support Representative providing exceptional white glove service in biotech industry for India. Delivering support through various channels and managing customer inquiries effectively.

🕒 July 27

Fintiba GmbH

51 - 200

💳 Fintech

🛡️ Insurance

👥 B2C

Customer Support Agent providing assistance to international customers for Fintiba. Engaging with clients through e-mail, live chat, and phone, ensuring excellent customer service.