Accountant, Tax Support

Job not on LinkedIn

🔥 18 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💲 Accountant / Accounting

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Full Potential Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

💼 Consulting

🤝 B2B

🏢 Enterprise

Consulting • B2B • Enterprise

Full Potential Solutions is a global business process outsourcing and customer experience company that provides operations, customer retention, pre-sales, customer protection, and conversational AI design services. The company operates multiple locations including Bogotá, Manila, Davao and Pune and offers structured hiring, onboarding and training programs for employees and candidates. Full Potential Solutions focuses on delivering operational support and customer-facing services to clients while emphasizing employee development and scalable hiring processes.

📋 Description

• Resolve complex tax, accounting, and software support tickets escalated from Tier 1 support agents within defined SLA timelines • Assist clients with US Federal and State tax forms, including Forms 1040, 1065, 1120, 1120-S, 1099s, W-2s, and sales tax compliance • Guide clients on bank reconciliations, journal entry adjustments, Chart of Accounts setup, and financial statement review including P&L, Balance Sheet, and Cash Flow • Provide technical support for QuickBooks Online, Xero, Drake, UltraTax, ProConnect, Lacerte, and internal tax platforms • Communicate via email, live chat, or screen-share calls with US clients and accounting teams • Identify common client pain points and create Knowledge Base articles • Mentor Tier 1 support agents on US tax and accounting best practices • Act as the second-line technical escalation point for US-based clients, business owners, and accounting professionals

🎯 Requirements

• Based in the Philippines • Minimum of 2–3 years of direct experience in US tax preparation, US bookkeeping, or US accounting support • Solid understanding of GAAP principles, general ledger accounting, payroll tax basics, and sales tax fundamentals across different US states • Hands-on experience with QuickBooks Online, Xero, and standard US tax software platforms • Exceptional verbal and written English skills suitable for communicating professionally with US-based clients • Strong analytical abilities to debug accounting discrepancies and software glitches independently • Bachelor’s Degree in Accountancy, Finance, or a related field • Dedicated home office space free from background noise • High-speed internet connection with a minimum 50 Mbps main line and a back-up internet connection option • Willingness to work aligned with US business hours, on the night shift in Philippine Standard Time (PHT) • CPA, EA (Enrolled Agent), or QuickBooks Certification is a major plus

🏖️ Benefits

• Competitive suite of benefits • Lucrative compensation program • Medical benefits • Dental benefits • Vision benefits • Opportunity for high-potential career growth with a fast-growing company