Superannuation Operations Specialist – Claims

Job not on LinkedIn

🔥 0 minutes ago

🇦🇺 Australia – Remote

💵 A$85k - A$95k / year

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Future Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Future Group is a superannuation-focused company on a mission to lead the ethical investment movement and advocate for a sustainable and equitable future. By acquiring superannuation businesses and prioritizing divestment from harmful investments, Future Group aims to harness finance for positive impact, emphasizing green investments and climate solutions. With a commitment to rigorous ESG principles, the company guides clients toward building sustainable retirement portfolios, enabling them to retire into a better tomorrow.

📋 Description

• Support the Trustee in overseeing superannuation claims • Support assessment, determination and oversight of insured and non-insured superannuation claims • Review claims information and make claim determinations within delegated authority • Review decisions for accuracy, fairness, consistency with fund rules, Trustee obligations and regulatory requirements • Identify matters requiring further investigation or escalation • Support management of complex or disputed claims • Work with insurers and administrators to clarify issues and monitor follow-up actions • Contribute to claims reporting, service-provider oversight, quality reviews and continuous improvement • Identify recurring issues, support governance reporting and help improve claims processes and member outcomes • Collaborate with senior Operations colleagues, insurers, administrators and internal stakeholders

🎯 Requirements

• 2 or more years of experience in superannuation administration, particularly claims administration, insurance operations or member outcomes • Experience managing or reviewing insured and non-insured claims, including Death, TPD, Terminal Illness or Income Protection claims • Confidence reviewing claim information, identifying issues, following up with administrators or insurers, and escalating matters when required • Understanding of fund rules, Trustee obligations, accuracy and fair member outcomes • Ideally, experience working in a superannuation Trustee office, or working closely with a Trustee or RSE licensee • Strong analytical, written and verbal communication skills • Ability to manage multiple tasks, maintain accurate records and follow matters through to completion • RG146, or willingness to undertake relevant training where required for the role • Belief in Future Group’s mission and passion for moving Australia’s money out of fossil fuels and into renewable energy • Belief in using the power of money to build a sustainable and equitable world • Nice-to-haves: exposure to claims governance, quality assurance, reporting or continuous improvement • Nice-to-haves: experience managing claims disputes or AFCA-related matters

🏖️ Benefits

• A purpose-driven organisation focused on making the world a better place • B Corp organisation • AFR's Best Place to Work 2026 recognition • Flexible working arrangements • Work from home, co-working spaces, anywhere within Australia, or overseas for a short period • Employee Share Ownership Program • Fun company-wide events • Menstrual and Menopausal Leave • Public holidays swaps • Cultural Leave • Self Care Leave • Gender Affirmation Guidelines and Leave • Employee network groups for diverse backgrounds • 20 weeks' paid parental leave for birthing and non-birthing parents of all genders • Laptop for remote work • Allowance for home working setup • Employee Assistance Program (EAP) • Ability to purchase leave • Novated leasing arrangements for electric vehicles